Team Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

Job Summary

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.

Key Responsibilities

  • Assist in managing the Restaurant Reservation Centre and work closely with the Food and Beverage Service Team to maximize the Food and Beverage profit while delivering exceptional customer service in line with Hyatt's Brand Standards.
  • Ensure that all departmental operations are carried out in accordance with company policies and procedures.
  • Develop and implement strategies to improve departmental efficiency and productivity.
  • Provide guidance and support to team members to ensure they are equipped to meet their roles and responsibilities.

Requirements

  • Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
  • Ideally with a university degree/diploma in Hospitality/Tourism management.
  • Proven experience in a customer service or call center role, preferably within the hospitality industry.
  • Excellent communication, problem-solving, organizational and multitasking abilities skills are essential.

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