Head of Project Management

2 weeks ago

Malaysia Metrix Lab Full time
Kuala Lumpur – Malaysia | Head of Project Management (Qualitative Research) About us:

MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably equitable growth. From creative testing to brand tracking, and packaging to e-commerce optimization, MetrixLab's range of solution suites adapts to fit all types of budgets, timelines and business needs.

Active in more than 90 countries, MetrixLab is a proud partner to more than half of the world's top 100 brands and part of Toluna .

Job Description:

The Head of Project Management Team is a pivotal role within our organization responsible for overseeing the planning, execution and successful completion of market research projects. This individual will lead a team of project managers and work collaboratively with various departments to ensure projects are delivered on time and within budget. As the leader of the Project management Team, you will play a crucial role in maintaining our high standards of quality and client satisfaction.

Key responsibilities:
  • Provide strong leadership to the project Management Team, fostering a collaborative and results -driven environment.
  • Mentor and develop a team of project managers ensuring they are motivated, well trained and well aligned with the company's mission.
  • Set clear performance expectations and KPIs for the team.

Project planning and execution

  • Develop and implement project management strategies and best practices to efficiently plan, execute, and monitor market research projects.
  • Ensure projects are executed efficiently and withing scope on time and within budget.
  • Proactively identify and address potential roadblocks to ensure successful implementation of project.

Budget Management

  • Manage project budgets, tracking expenses and revenue and ensuring profitability targets are met.
  • Provide regular financial reports to senior management.
  • Analyze project data to identify trends and opportunities for process improvements.

Client Engagement

  • Ensure high quality communication with the client.
  • Maintain open lines of communication with clients, providing regular project updates and ensuring their satisfaction during the project lifecyle.
  • Serve as the main point of contact for clients during project execution, addressing their concerns and ensuring their satisfaction.

Resource Management

  • Allocate project resources, including personnel, technology, and budget, to ensure projects are delivered on time and within budget.
  • Monitor resource utilization and optimize resource allocation for maximum efficiency.
  • Identify, select and nurture high quality suppliers across the region which specialize in different kinds of TGs.

Quality Assurance

  • Implement and maintain quality control processes to ensure the delivery of accurate and reliable research results.
  • Conduct regular reviews of project deliverables to ensure they meet or exceed client expectations.
  • Proactively identify potential project risks and develop mitigation strategies to minimize their impact on project outcomes.
  • Communicate project status, risks, and issues to senior management and clients as necessary.

Reporting and analysis

  • Prepare and present project management reports.
  • Drive process improvements within the Project Management Team to enhance efficiency and quality.
  • Stay current with industry best practices and trends in market research.
Qualifications:
  • Atleast Bachelor's degree in business, marketing or a related field.
  • Proven experience in project management within the market research industry.
  • Strong leadership and team management skills.
  • Exceptional communication skills.
  • Familiar with project management software and tools.
  • Problem solving and critical thinking skills.
  • Strong cost control in project management.
  • Commitment to high quality standards.
  • Strong organizational and time management skills.
  • Results-oriented mindset with a focus on meeting deadlines and project goals.
What do we offer?
  • Competitive salary package.
  • A challenging position in a dynamic, fast-paced, innovative, quickly growing global IT-driven market research company.
  • A flexible work environment with a focus on owning and taking pride in your work.
  • Growth opportunities in line with your career ambitions and passions.
  • An open-culture work environment staffed with ambitious colleagues with "can-do" mentalities.
  • Global onboarding and frequent internal training and sharing opportunities.
  • Our employees have exclusive access to Udemy Business. With our company license, you have unlimited access to all external courses.
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