Finance Team Leader

2 weeks ago

George Town, Penang, Malaysia Toll Global Forwarding (Malaysia) Sdn Bhd Full time

Recruiter Toll Global Forwarding (Malaysia) Sdn Bhd

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post -

PRIMARY DUTIES & RESPONSIBILITIES

Delivering a professional and consistent service to stakeholders in resolving inquiries related to Finance functions and enhance the effectiveness of the team.

  • Assist in creating and implementing relevant financial policies, procedures, and controls to ensure compliance and efficiency.
  • Consistently meets customer service standards by addressing inquiries and concerns effectively.
  • Troubleshoot and resolve non-routine or complex issues and escalations efficiently.
  • Engage with team members to fulfil team requirements by fostering collaboration and effective communication.
  • Regularly communicate with overseas customers via Teams and email on a weekly or monthly basis.
  • Prepare daily KPI reports, monitor team backlog, prepare monthly headcount reports, and ensure processes align with Standard Operating Procedures (SOPs).
SKILLS ESSENTIAL TO THE JOB
  • Familiar with SAP ECC as well as Freight Forwarding operations.
  • Strong organizational and planning skills
  • Strong focus on customer satisfaction and teamwork, coupled with the ability to work independently under pressure with minimal supervision.
  • Possesses analytical skills with attention to detail, along with the capacity for motivation, team building, and influence in a fast-paced environment.
  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking, Business Studies or equivalent.
  • Previous International logistics experience a benefit
What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

Company information
Registration No.
252564K

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