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Outsourcing Service Center Manager/team Leader
2 weeks ago
Responsibilities:
- Manage and oversee daily staff operation in service and call center providing outsourced temp staffing services within compliance of company's standard operations procedures and policies.
- Ensure sourcing, provision, and scheduling shift of temp staffing at required quantity and quality
- Ensure operations SOP fulled adhered among all staff
- Ensure accurate and on time reporting by all staff
- Provide excellent quality customer service to clients, temp staff as well as all internal clients
- Work closely with the client to establish successful sourcing case studies with high fulfillment
- Create a happy and conducive working environment to retain staffs for productivity and efficiency
- Train and counsel staffs to adopt a 'can do', quality and result oriented mindset
Requirements:
- Minimum 2 years of supervisory experience in operations, outsourcing center for team leader position., and 8 years of managerial level experience for manager position
- Fluency in Cantonese and English language
- Excellent leadership and people management skills, communication skills and interpersonal skills
Job Types:
Full-time, Permanent
Salary:
RM7, RM9,700.00 per month
Schedule:
- Day shift
- Monday to Friday
-
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