Contact Center Manager

Trainer - Call CentreUtility GLC Company (TNB)Start date: 10 March 2024.Salary: RM 3800 (Renewable 1 year contract)Mon - Fri (8am to 5pm) The trainer shall conduct training for all the skill requirements for the Key Customer Related (KCR) jobs. Trainers are required to conduct training/briefing on new products and services (inclusive of pre & post tests and...

Responsibilities: Manage and oversee daily staff operation in service and call center providing outsourced temp staffing services within compliance of company's standard operations procedures and policies. Ensure sourcing, provision, and scheduling shift of temp staffing at required quantity and quality Ensure operations SOP fulled adhered among all staff...

Purpose StatementOverall responsibility: monitors, coordinates all ship lanes to ensure an optimal supply of product and helping driving improvement in lead times and departments performance by providing the relevant information which is helping drive the right actions.Key ResponsibilitiesKPI MonitoringMonitor KPI performance including Inventory, Forecast...

Purpose StatementOverall responsibility: monitors, coordinates all ship lanes to ensure an optimal supply of product and helping driving improvement in lead times and departments performance by providing the relevant information which is helping drive the right actions.Key ResponsibilitiesKPI MonitoringMonitor KPI performance including Inventory, Forecast...

Intel's recently announced IDM 2.0 strategy includes a plan to significantly expand the manufacturing network, establishing new capacity and capability to meet the accelerating global demand for semiconductors. The Disaggregated Manufacturing Organization (DMO) will play an important role in this strategy, leveraging Intel's Advanced Packaging technology...

Jasper Lodge chain of nursing homes are looking for caring and committed individuals to serve as Business Administrator in our branches. Administrative DutiesTo ensure that the billing records are done properly2. To ensure that invoices are given out and payment are collected promptly3. To liaise with HQ administrative team4. To make sure all receipts and...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management team.Position...

Select how often (in days) to receive an alert: Engineer (L1 Security Operations Center) Location: Bayan Baru, MY Posting Date: May 22, 2024 Job ID: 9989 About our group:Plays a critical role within the Seagate Information Security L1 Operations team, focusing on monitoring and responding to security alerts, threats, and incidents. Our additional...

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.Strategically located in the heritage city center of Georgetown Penang, Citadines Connect Georgetown Penang a cosy hotel offers unique and...

Management assistants perform varied types of jobs, usually under general supervision. They carry out administrative tasks and support managers to ensure the entire department functions smoothly.Strategically located in the heritage city center of Georgetown Penang, Citadines Connect Georgetown Penang a cosy hotel offers unique and exciting experiences to...

Overview:Job Summary: Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX):Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM. Required to...

Overview:Job SummaryIf you have the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualifications:Main Requirements:- **Bachelor's degree or equivalent diploma** in any discipline- Minimum 1 years' experience as QA in call center Must be proficienct in English **in terms of written, reading...

Req ID: 120824Remote Position: NoRegion: AsiaCountry: MalaysiaState/Province: Bayan LepasCity: PenangGeneral Overview:Functional Area: SCM - Supply Chain ManagementCareer Stream: CMT - Commodity ManagementRole: AssociateJob Title: Commodity Management AssociateJob Code: ASS-SCM-COMMBand: Level 06Direct/Indirect Indicator: IndirectSummary:Provide contact...

Reporting to (job title)HR Manager: Regional HR ManagerRegional HR Manager:Internationale HR ManagerPurposeDeliver a full range of HR services for the assigned country/region, in line with the HR and business strategy, and including the realization of strategic objectives for HR. Within the country/region, manage key stakeholders related to HR matters....

"渴望改變世界?作為客戶成功專家,您將在確保我們的客戶實現目標中發揮關鍵作用。""加入我們充滿活力的客戶成功專家團隊,成為一個重視成長、合作和為客戶提供卓越成果的文化的一部分。"职位概述:客户成功专员 (华语)...

WFM - Real Time AnalystKey Responsibilities Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. Coordinate and collaborate with operations...

Develop and maintain workforce schedules to ensure optimal coverage for operational needs while considering factors such as forecasted call volumes, service level targets, and agent availability. Monitor realtime adherence to schedules and adjust staffing levels as needed to meet service level goals and optimize resource utilization. Analyze historical data...

Housekeeping supervisors are in charge of supervising and coordinating the daily running of cleaning and housekeeping activities hospitality establishments.Strategically located in the heritage city center of Georgetown Penang, Citadines Connect Georgetown Penang a cosy hotel offers unique and exciting experiences to energetic and adventurous business or...

Overview:Job SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualifications:Main Requirements:- **Bachelor's degree or equivalent diploma** in any discipline- Minimum 1 years' experience **as QA in call center Must be proficiency...

Overview:Job SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualifications:Main Requirements:- Bachelor's degree or equivalent diploma in any discipline- Minimum 1 years' experience **as QA in call center Must be proficiency in...