Trainer for Call Center

Proven experience in customer-facing roles (phone, chat, in person). Passionate about delivering exceptional customer experiences. Excellent communication skills, adaptable to different audiences. Flexible problemsolving approach, committed to exceeding expectations. Thrives in a team environment, eager to learn and grow. Curious and inquisitive, always...

Ability to conduct training, based on the following technical expertise:Enhanced Robotics and Automation Advanced Cybersecurity System Highlevel Microservices Design Progressive Data Center with Enhanced Cloud Management Advanced BlockchainJob Requirements:Job Type: FreelanceSalary: RM1, RM2,000.00 per daySchedule: On callApplication Question(s): Please list...

Overview: If you have proven 1 year BPO supervisory experience, we have something for youQualifications:Requirements: Degree in any disciplineMinimum Relevant Work Experience Customer Service and Training experience is a MUSTMinimum Training Required Fast learner and independentSkills Language proficiency in English and Mandarin is mandatory Related...

Responsibilities: Manage and oversee daily staff operation in service and call center providing outsourced temp staffing services within compliance of company's standard operations procedures and policies. Ensure sourcing, provision, and scheduling shift of temp staffing at required quantity and quality Ensure operations SOP fulled adhered among all staff...

Qualifications & Responsibilities: Required languages Bahasa Malaysia, English, Chinese At least 1 year working experience in Related field Must be willing to work in Penang or Northern region Preferably Executives specializing in Sales 3 Full time positions availableWe are looking for individuals who possess any of the below traits &...

Overview:Job SummaryIf you have the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualifications:Main Requirements:- **Bachelor's degree or equivalent diploma** in any discipline- Minimum 1 years' experience as QA in call center Must be proficienct in English **in terms of written, reading...

Overview:Job Summary: Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX):Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM. Required to...

WFM - Real Time AnalystKey Responsibilities Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. Coordinate and collaborate with operations...

Job description To analyse, create and resolve tickets (if applicable). To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests. Identified and escalated priority issues per client specifications. Displayed courtesy and strong interpersonal skills with all customer interactions. Ensure high...

Job Details Location: Livingston Tower, George Town, Penang Shift: 8am to 5pm or 1pm to 10pm (5 working days)Who is Teleperformance Malaysia?Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in...

_"If you are looking to EXCELL and be a part of our EXPANSION plan, look at me more closely"_As an organization, we are proud of our growth and development over the years with offices operating in Malaysia. We also being associated with Singapore, Thailand, Taiwan, and Hong Kong companies.Currently, we are planning for expansion, which is important for us to...

Handle inbound call for inquiries _(Website Shopping Channel )._ Previous experience in a customer support role Strong phone and verbal communication skills along with active listening Will need to add additional adhoc assignment when assigned by the company or management team. Starting from contract, will be extend or convert based on performance and...

Job description:Deliver prepared sales talks, reading from scripts that describe products in order to persuade potential customers to know more about our products and schedule appointments for sales representative to meet with prospective customers.Explain products and answer questions from customers.Obtain customer information such as name, address and...

Overview:Job SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualifications:Main Requirements:- Bachelor's degree or equivalent diploma in any discipline- Minimum 1 years' experience **as QA in call center Must be proficiency in...

Overview:Job SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualifications:Main Requirements:- **Bachelor's degree or equivalent diploma** in any discipline- Minimum 1 years' experience **as QA in call center Must be proficiency...

Location: George Town, Penang, MalaysiaSalary: RM 2,800 - RM 3,300Language Requirement: English & MandarinWorking Hours: 9am to 6pm or 12pm to 9pmOverview:Serve as the primary contact for customers on the client's website.Embody the client's values of responsibility, quality, and excellence.Responsibilities:Assist customers in placing online orders and...

Role:Asst. Mgr (Chat)Timings:Flexible (Permanent)Industry:Telecom / ISPWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:VoiceKey Skills: Call Center Start Date : 21st Aug 2023Job HighlightsWorking Abroad in a Multi-Cultural & International Company Young, energetic, and supportive team Attractive Salary...

Company: TeleperformancePosition: Customer Success SpecialistLocation: George Town, Penang, MalaysiaSalary: RM 2,800 - RM 3,300Language Requirement: English & MandarinWorking Hours: 9am to 6pm or 12pm to 9pmOverview:Serve as the primary contact for customers on the client's website.Embody the client's values of responsibility, quality, and...

Develop and maintain workforce schedules to ensure optimal coverage for operational needs while considering factors such as forecasted call volumes, service level targets, and agent availability. Monitor realtime adherence to schedules and adjust staffing levels as needed to meet service level goals and optimize resource utilization. Analyze historical data...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management team.Position...