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Customer Service Representative

3 months ago

George Town, Penang, Malaysia MyGlit Full time

Role:
Asst. Mgr (Chat)

Timings:
Flexible (Permanent)

Industry:
Telecom / ISP

Work Mode:
Work from office

Functional Area:
ITES / BPO / Operations / Customer Service / Telecalling

Process:
Voice

Key Skills:
Call Center

  • Start Date : 21st Aug 2023
Job Highlights

Working Abroad in a Multi-Cultural & International Company Young, energetic, and supportive team Attractive Salary and Incentives

Company:
Teleperformance Malaysia TP Code: JS-J001-TI-CSS-MN

Job Title:
Customer Success Specialist - Native Taiwanese Location: George Town,
Penang Shift: 5 working days (rotational shift)

  • Bachelor's Degree or at least Diploma or equivalent in any discipline.
  • Minimum 6months to 1 year experience in call centre
  • Fluent in Mandarin, and English Language proficiency (reading, writing, speaking and aural comprehension)
  • Ability to handle queries and objections in a professional manner.
  • Passionate about communication and interacting with people is key to success in this role. *Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
  • Customer Service orientation.
  • Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office
  • Freshers or Experienced Taiwanese resources
With good English Level B2

Salary Ranging from MYR 6k-7k with 600 Housing Allowance

One time joining Bonus :
RM 5000 Flight ticket + 1 week hotel stay