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Customer Service Representative
2 months ago
Citi is seeking a highly skilled Customer Service Analyst to join our team in Penang, Malaysia. As a key member of our Treasury and Trade Solutions (TTS) department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Client Support: Serve as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
- Issue Resolution: Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
- Analysis and Communication: Conduct necessary analyses to address client needs and communicate resolutions to clients.
- Client Portfolio Management: Develop and maintain client portfolio through regular calls and face-to-face interaction, as needed.
- Risk Assessment: Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
- Experience: 1-3 years of relevant experience in customer service or a related field.
- Skills: Computer proficiency, clear and concise written and verbal communication, investigative and analytical skills, and ability to present concepts and influence change.
- Education: Bachelor's degree or equivalent experience.
This is a full-time position that requires the ability to work on shift. Citi is an equal opportunity and affirmative action employer, and we welcome applications from qualified candidates.
