Wfm - Real Time Analyst

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management team.Position...

Overview:Job Summary: Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX):Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM. Required to...

Responsibilities: Develop and implement Customer Service inbound and outbound contact strategies. Maximize effectiveness of technology and manpower through direct involvement in forecasting and staffing (call volume, AHT, Adherence, Shrinkage, etc.) Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce...

Develop and maintain workforce schedules to ensure optimal coverage for operational needs while considering factors such as forecasted call volumes, service level targets, and agent availability. Monitor realtime adherence to schedules and adjust staffing levels as needed to meet service level goals and optimize resource utilization. Analyze historical data...

The Rebates and Channel Center of Excellence (COE) is an organization within SGnA WW Rev and Risk Management supporting our direct and indirect customer and distributors. Besides, Enterprise Business Planning EBP is a massive Intel wide effort creating more efficient systems and delivering critical business insight in real time. A critical component of this...

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...

Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Quality Mandarin QA Test QA Manager QA Tester Senior QA Analyst Quality Assurance SupervisoraLanguage:Mandarin and EnglishbSpecialization:Customer Service backgroundcTarget Onboarding Date:ASAPdSalary...

Role:Any OtherTimings:Rotational Shifts (Permanent)Industry:OtherWork Mode:Work from officeFunctional Area:Any OtherKey Skills: Japanese language english Quality Analyst skills- Job Title: Quality Analyst - Reservation Site (Native Japanese Only)Location: LV, Georgetown PenangSalary Range: RM9,000 - RM14,000Shift: 24/7 RotationalRequirements:- Language...

Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:Internet / EcommerceWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Customer Service Quality Assurance/QA Japanese language Quality Analyst Quality Analyst skills Details:Basic salary: RM9,000 - RM14,000Location: LV, Georgetown PenangShift: 24/7...

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Quality Assurance/QA Japanese language Japenese Travel Accounts Travel Processes Operation Travel account BPO Travel Account Proficient in English French and English speaker- _Job Title: Quality...

As a Data Analyst, you will be responsible for collecting and analyzing data to drive business insights and support strategic decision-making. You will work closely with cross-functional teams to identify trends, develop data-driven strategies, and create visualizations that communicate complex data in a clear and understandable manner.You will play an...

Overview:Operational Security is responsible for overall compliance (either by direct management or support) to GISP Controls, Client Contractual Requirements, Physical Security, as well as Health & Safety, Fraud Investigations, Operational Support, and ownership of the Teleperformance risk assessment program (SRA).Qualifications:Requirements:Education...

Intel is an industry leader and a catalyst for technology innovation and products that revolutionize the way we live. Our purpose is to create world-changing technology that improves the lives of every person on the planet. At Intel, the International Trade Group (ITG), Trade Execution Excellence (TEE) Analyst is responsible for executing the trade...

Performing extensive public domain research on companies and individuals and translate non-English documents (if applicable) Gathering the relevant information from internal and external sources Analysing and summarising research findings in a timely and precise manner in accordance withthe relevant research requirements, procedures and legislation Preparing...

Role:Customer Service AnalystTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Quality assurance Mandarin english Must be fluent in speaking both Mandarin and English mandarin + english speaker Quality Assurance SupervisoraLanguage:Mandarin and...

Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:Hotels / Restaurants / Airlines / TravelWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Quality Assurance/QA Japanese language english Travel Accounts Travel Processes Operation Travel account Proficient in English Strong English Communication Skills...

Hotel Revenue AnalystDepartment: Revenue ManagementSummary:The Hotel Revenue Analyst plays a vital role in maximizing revenue across our hotel group in Malaysia. This position is responsible for analyzing market trends, competitor pricing, and guest booking data to inform strategic decisions regarding room rates, inventory management, and revenue generation....

Principal Analyst, Supply Chain Cost Analysis page is loaded Principal Analyst, Supply Chain Cost Analysis Apply locations Penang time type Full time posted on Posted 2 Days Ago job requisition id JR Introduction to GlobalFoundries GlobalFoundries (GF) is one of the world's leading semiconductor foundries and the only one with a truly global footprint...