Workforce Management Analyst

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management team.Position...

Develop and maintain workforce schedules to ensure optimal coverage for operational needs while considering factors such as forecasted call volumes, service level targets, and agent availability. Monitor realtime adherence to schedules and adjust staffing levels as needed to meet service level goals and optimize resource utilization. Analyze historical data...

Introduction to GlobalFoundriesSummary of Role:We are searching for a Principal Analyst to join our Global Supply Chain (GSC) team. This individual will build cost models including should-cost, input cost model, supplier ratings, etc. as well as maintaining a database of cost-related data. This role is based in Penang.Essential Duties and ResponsibilitiesYou...

Principal Analyst, Supply Chain Cost Analysis page is loaded Principal Analyst, Supply Chain Cost Analysis Apply locations Penang time type Full time posted on Posted 2 Days Ago job requisition id JR Introduction to GlobalFoundries GlobalFoundries (GF) is one of the world's leading semiconductor foundries and the only one with a truly global footprint...

Purpose Statement:To develop and implement robust and, often, novel, analytical approaches to support the global supply chain transportation strategy development and decision making toward our pursuit of lower total cost and greater carrier value contribution. The Analyst will directly support the Global Supply Chain Operations organization. The range of...

Purpose Statement:To develop and implement robust and, often, novel, analytical approaches to support the global supply chain transportation strategy development and decision making toward our pursuit of lower total cost and greater carrier value contribution. The Analyst will directly support the Global Supply Chain Operations organization. The range of...

WFM - Real Time AnalystKey Responsibilities Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. Coordinate and collaborate with operations...

Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Quality Mandarin QA Test QA Manager QA Tester Senior QA Analyst Quality Assurance SupervisoraLanguage:Mandarin and EnglishbSpecialization:Customer Service backgroundcTarget Onboarding Date:ASAPdSalary...

Overview:Job Summary: Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX):Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM. Required to...

Responsibilities Develop Sales strategies, KPIs & sales activities. Increase client and bring in sales / business in terms of volume, revenue & GP. Build a good understanding and relationship with key targeted customers and the assigned portfolio. Overall responsible for Sales Department developments. Lead and manage department staff by providing tasks,...

Overview:Operational Security is responsible for overall compliance (either by direct management or support) to GISP Controls, Client Contractual Requirements, Physical Security, as well as Health & Safety, Fraud Investigations, Operational Support, and ownership of the Teleperformance risk assessment program (SRA).Qualifications:Requirements:Education...

Qualifications: A minimum of 7 years of experience in Workforce Management. Less than 4 years of experience in team management. Bachelor's degree in Business, Operations Management, or related field. Proven experience in workforce management within a BPO environment. Strong analytical and problemsolving skills. Proficiency in workforce management tools and...

Role:QA AnalystTimings:Rotational Shifts (Permanent)Industry:Internet / EcommerceWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Customer Service Quality Assurance/QA Japanese language Quality Analyst Quality Analyst skills Details:Basic salary: RM9,000 - RM14,000Location: LV, Georgetown PenangShift: 24/7...

Industry/ Organization Type:Logistics/ Freight Forwarding: Position Title:Sales Executive (Freight Forwarding): Working Location: Mary MountWorking Hours: 5 days (Mon-Fri, 9AM-6 PM) Salary Package: RM8000Responsibilities Develops a business plan and sales strategy for the market that ensures attainment of company sales targets and profitability Responsible...

As a Data Analyst, you will be responsible for collecting and analyzing data to drive business insights and support strategic decision-making. You will work closely with cross-functional teams to identify trends, develop data-driven strategies, and create visualizations that communicate complex data in a clear and understandable manner.You will play an...

Working in the World-Check Risk Screening product, the Research Analyst is required to maintain accurate information currency to support the growth of LSEG Risk Intelligence business across the region. Join us todayRole summaryAs a Lead Research Analyst, you will conduct in-depth research on breaking news in China regarding specific Anti-Money...

Working in the World-Check Risk Screening product, the Research Analyst is required to maintain accurate information currency to support the growth of Refinitiv's Content business across the region. Join us todayRole summaryAs a Lead Research Analyst, you will conduct in-depth research on breaking news in China regarding specific Anti-Money...

Working in the World Check Risk Screening product, the Lead Research Analyst is required to maintain accurate information currency to support the growth of Refinitiv's Content business across the region. Join us todayRole summaryAs a Lead Research Analyst, you will conduct in-depth research on breaking news in Thailand regarding specific Anti-Money...

Req ID: 117865Remote Position: HybridRegion: AsiaCountry: MalaysiaState/Province: Bayan LepasCity: PenangGeneral Overview:Functional Area: HRM - Human ResourcesCareer Stream: HBP - HR Business PartnerRole: AnalystJob Title: HR Business AnalystJob Code: ANA-HRM-BUSBand: Level 07Direct/Indirect Indicator: IndirectSummary:Incumbents are fully qualified to...

Hotel Revenue AnalystDepartment: Revenue ManagementSummary:The Hotel Revenue Analyst plays a vital role in maximizing revenue across our hotel group in Malaysia. This position is responsible for analyzing market trends, competitor pricing, and guest booking data to inform strategic decisions regarding room rates, inventory management, and revenue generation....