Gbs HR Operations Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey

BAT DBS Malaysia
IS LOOKING FOR A
HR Operation Lead

SENIORITY LEVEL:
Senior Management Level

REPORTS TO :
Head of GBS HR

FUNCTION:
Human Resources (HR)

LOCATION:
Malaysia


The Operations Lead, GBS HR Function, is responsible for strategically leading and developing a high-performing HR operational team to deliver efficient, effective services aligned with global standards and KPIs.

This role ensures seamless project execution, drives technological advancements, and champions continuous improvement to enhance employee experience.

By fostering strong stakeholder relationships, managing change initiatives, and upholding compliance, the Operations Lead integrates best practices and innovative solutions to support the organization's strategic goals.

This position plays a crucial role in aligning HR operations across global hubs, cultivating a culture of trust, and preparing the team for future challenges.


Leadership and Team Development:

  • Accountable for leading, developing, and delivering an efficient and effective GBS HR Operational team in accordance with all KPIs and measures of success. This includes both core operations and new capabilities teams.
  • Manage and hold accountable all managers and team leads within the operational squad through systemic delivery of their respective functions.
  • As a people manager, build sustainable pipelines across all key critical roles that could disrupt business operations if left without successors. Talent succession and management should be at the heart of all development plans.
  • Ensure that the right culture fit and mindset are developed within each team to build an atmosphere of trust and ease, fostering a learning mindset through teaching and understanding.

Strategic Alignment and Vision:

  • Define and execute the strategic vision for GBS HR Operations, ensuring alignment with broader organizational goals and HR strategies.
  • Collaborate with senior leadership to ensure the GBS HR Operations strategy aligns with overall business strategy and HR objectives.

Operational Excellence:

  • Oversee all new and existing projects within the Operations remit to ensure deliverables are tracked and deployed according to the timeline. Ensure that bottlenecks are broken, and complications are resolved in a timely manner that does not impact BAU deliverables.
  • Align HR operational activities across GBS Hubs for best practice and adopt a single global operating model for delivery where local nuances are not applicable. Ensure responsible teams deliver operational standards aligned with Global KPIs.

Employee Experience (EX) Focus:

  • Enhance customer experience by being versatile in putting oneself in the shoes of stakeholders and driving continuous improvement initiatives to create solutions that improve the GBS HR End-ToEnd experience.
  • Leverage existing Global Business Services (GBS) structures to deliver EX at scale. Reimagine HR, finance, IT, and other functions into employee services, eliminating silos and resetting cost structures.
  • Treat employees like customers, infusing purpose into their experience and cocreating experiences based on employees' expectations to enhance brand loyalty within the workforce.

Technology and Innovation:

  • Drive technological advancements by championing the adoption of new technologies and automation tools to improve HR operational efficiencies.
  • Leverage HR data analytics to inform decisionmaking, optimize processes, and track performance against KPIs.

Stakeholder Management:

  • Develop and maintain strong relationships with internal and external stakeholders, ensuring their needs and expectations are met.
  • Ensure transparent and effective communication channels are established between the GBS HR team and stakeholders.

Change Management:

  • Proactively manage and support change initiatives within the HR operations function to adapt to evolving business needs.
  • Assess the impact of changes on HR operations and ensure that teams are prepared and equipped to handle transitions smoothly.

Quality Assurance and Continuous Improvement:

  • Develop and enforce quality standards to ensure the highest level of service delivery.
  • Encourage a mindset of continuous improvement within the team, regularly reviewing and refining processes.

Risk Management:

  • Proactively identify operational risks and implement measures to mitigate them.
  • Develop and maintain crisis management plans to ensure operational continuity during unforeseen events.

Benchmarking and Best Practices:

  • Regularly benchmark GBS HR Operations against industry best practices to ensure competitiveness and efficiency.
  • Integrate best practices into operational processes to enhance s

  • GBS Finance Transition

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Overview: This is an exciting opportunity to join a leading MNC global company that is expanding its Global Business Services (GBS) operations in Malaysia. We are currently hiring for a dynamic and visionary SSC Finance Transition and Transformation Project Director to lead this pivotal transformation.MAIN RESPONSIBILITIESShape the Future: Develop and...

  • GBS Finance Transition

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Overview: This is an exciting opportunity to join a leading MNC global company that is expanding its Global Business Services (GBS) operations in Malaysia. We are currently hiring for a dynamic and visionary SSC Finance Transition and Transformation Project Director to lead this pivotal transformation.MAIN RESPONSIBILITIESShape the Future: Develop and...

  • HR Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Human Resources Management: Establish effective communication and collaboration with HQ HR ensures that all the HR practices at local level align with the broader organizational strategies and goals. By relaying important information, feedback, and local insights to HQ, the HR Manager should adapt HQ strategies to fit the local context, ensuring that...

  • GBS RTR Subject Matter Expert

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • GBS RTR Subject Matter Expert

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Gbs Rtr Subject Matter Expert

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

    About Kerry: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Strategic Sourcing Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia bp Full time

    Location Malaysia Kuala Lumpur Travel required No travel is expected with this role Job category Procurement Relocation available This role is not eligible for relocation Job type Professionals Job code RQ07117 Experience level IntermediateJob summaryEntity:FinanceJob Family Group:Procurement & Supply Chain Management GroupJob Summary:GBS Procurement is an...

  • HR Business Partner

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...

  • HR Services Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Genashtim Full time

    HR Services LeadJob OverviewYou will lead the HR Services team, which performs the HR operational activities throughout the employee lifecycle for employees across multiple locations. You will also identify process gaps & ensure documentation. You will report to the HR Director and work closely with your HR team members to provide customer excellence and...

  • HR Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glory HR Solutions Full time

    A leading global MNC in the manufacturing industry is seeking a hands on and highly dedicated Head of HR to join their team.Job SummaryTo lead all HR functions and shaping the company's culture, fostering employee development, and ensuring compliance with labour laws and regulations.Job Requirements: At least a Bachelor's degree in a businessrelated field or...

  • Risk Operations Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex queries....

  • HR Lead

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyOur client is in the business consulting industry. about the role They are currently looking for a HR Lead to join the growing team. You will be responsible for overall business partnering functions, which provide strategic and tactical consulting and support on people and organisation related matters, in support of the business objectives....

  • HR Lead

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyOur client is in the business consulting industry. about the role They are currently looking for a HR Lead to join the growing team. You will be responsible for overall business partnering functions, which provide strategic and tactical consulting and support on people and organisation related matters, in support of the business objectives....

  • Customer Operation Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer's...

  • Country HR Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SCHAEFFLER BEARINGS (MALAYSIA) SDN. BHD. Full time

    Goal of position Partner with Senior Leadership team to develop and implement effective HR policies and practices that will support the strategic growth of business and function in Malaysia.Provide timely information and/or education to all levels of company on HR mattersEducate, coach and partner with managers on performance management and employee...

  • SEA HR Operations Manager

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Boston Consulting Group Full time

    WHAT YOU'LL DOThe position is established to drive compliance and lead the execution of HR operations process excellence and to ensure it is embedded within the BCG SEA culture. The position is expected to successfully drive and execute with full ownership cross-division integration in respect of alignment of HR policies and processes with hosted and...

  • HR and Admin Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OX HR Consultancy Full time

    Responsibilities: Manage endtoend recruitment, onboarding, and HR operations. Ensure compliance with Malaysian labor laws, EPF, and SOCSO. Oversee administrative tasks and office management. Scout for new office locations and coordinate relocation if necessary.Qualifications: Bachelor's degree in HR Management or related field. Fluency in Chinese. Proficient...

  • HR and Admin Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OX HR Consultancy Full time

    Responsibilities: Manage endtoend recruitment, onboarding, and HR operations. Ensure compliance with Malaysian labor laws, EPF, and SOCSO. Oversee administrative tasks and office management. Scout for new office locations and coordinate relocation if necessary.Qualifications: Bachelor's degree in HR Management or related field. Proficient in Malaysian labor...

  • HR Business Partner

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT DIGITAL BUSINESS SOLUTIONS IS LOOKING FOR HR BUSINESS PARTNERSENIORITY LEVEL:Junior Level ManagementFUNCTION: Human ResourcesSALARY RANGE:...

  • HR Business Partner

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT DIGITAL BUSINESS SOLUTIONS IS LOOKING FOR A HR BUSINESS PARTNERSENIORITY LEVEL:Junior Management LevelFUNCTION: Human ResourcesSALARY...