Technical Advisor

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Timesconsult Sdn Bhd Full time

Location:
Bangkok ,Thailand
(Living Allowance & Temporary Accommodation will be provided)

Employment Type:
Permanent

Main Requirements:

  • Native Malaysian only
  • Degree Holder
  • Fluent in English
  • Experienced in CS/Technical Support is preferred
Working Hour: 24/7 Rotational Shift (5 working days, 2 days off)

Compensation details:
Basic salary (Good package depends on experiences)

Living Allowance is provided

KPI Incentive is provided

Diligent Allowance is provided

Shift Allowance is provided

Job descriptions:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to resolve customer issues that are nonstandard/unstructured and require some clarification or conceptual thinking.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Maintain broad knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional products and/or services.
  • Track, document and retrieve information in call tracking database.

Salary:
RM3, RM7,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or willing to relocate with an employerprovided relocation package (required)

Application Question(s):

  • Are you willing to relocate to Bangkok, Thailand (Living Allowances & Temporary Accommodation are provided)?

Education:

  • Bachelor's (required)

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