Executive, E-services

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time
Executive, E-Services (Hong Leong Online)

If you are looking to excel and make a difference, take a closer look at us...

Key Responsibilities

  • Attend to customer's request/issues/complaints via Hong Leong Online Channels effectively and professionally within the stipulated turnaround time, and to effectively respond or resolve the issues accordingly. Ensure tight
  • Understand the key processes, identify the service gap to enhance customers' experience and to recommend alternative solutions to enhance Hong Leong Bank's digital initiatives.
  • Continuously selflearn on the latest information, identify and highlight on the service delivery gap for improvement; To analyze problem/issues, take initiatives and regularly contribute ideas for process improvement.

Education/Qualification

  • Malaysian Citizen
  • Degree or Diploma graduates in any field and/or with related working experience

Experience

  • Preferably with 12 years of Call Centre / Banking background.
  • Good banking product/process knowledge.

Special Skills

  • Display a sense of responsibility and urgency on work
  • Strong communication skills in both writing and speaking; Able to articulate ideas/suggestions for work improvement and is customer centric
  • Able to work on shift (shift allowance provided)
  • Flexible, committed, ability to multi task and able to work under pressure to meet tight dateline
About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage.

Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

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