Service team lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full time

Head, Service (Executive)Kuala Lumpur, Malaysia | Posted on 06/18/2024 Country Malaysia Job Description Ensure that Work In Progress (WIP) tasks are completedand closed (invoiced) within the stipulated timeframe.

Additionally, ensurethat upon invoicing, the car is collected promptly, payment is settled, andcredit debtors are closely followed up.

Assist the superior in achieving a Net Promoter Score(NPS) above the national average target by compiling a list of all customerswho service their cars at the branch and following up on their surveys toobtain a sufficient sample for the NPS survey.

Engage with and assist the superior in driving andexecuting technical or recall campaigns initiated by the Principal.

Ensure that customers provided by the Principal arecontacted to bring their cars to the branch and that the cars are attended toaccording to the given guidelines.

Review the Service and Repair Incentive for customersbefore it expires, and call those customers to the branch for a thoroughvehicle check before their warranty expires, promoting an extended warrantypackage or recommending a second purchase.

Requirements Diploma or Degree in Automotive Engineering or Mechanical Engineering or an equivalent combination of education and/orexperience. Professional Experience 2-3 years' related working experience. Can start immediately would be a plus point #J-18808-Ljbffr
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