Team Lead/manager, Customer Service

Role & Responsibilities: Delivery excellent customer support & services and offering patient assistance at all times. Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). Deliver customers support & services effectively through active communications. Meet and exceed all key...

Manages a team of associates responsible for the "Order to Cash" process, via phone, email and e-commerce Collaborates with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries. Partners with sales and customer service representatives to satisfy customer needs Serves as the...

ROLE:Team Lead Customer Service - Native JapaneseLocation: Bangkok, ThailandSalary: 96,000 THB + Relocation allowance: 12,000 THB (one-time)Head Counts: 6Joining: ASAP or with Notice PeriodEducation: Bachelor's degree is a mustMinimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms,...

Position: Customer Service Team LeaderProject : Social Media & Ecommerce AccountType: 1 year renewable contractLocation: Public Bank 2, Raja ChulanTime : Rotational shift between 11am - 11pmQualification: Have at least 1 years experience in leading a team Have experience in ecommerce industryJob description: Overseeing customer service team to ensure all...

Responsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...

Vacancy:Customer Service Team ManagerLocation: Kuala Lumpur, MalaysiaSalary: RM6000 + RM100 Travel Allowance + RM 100 Shift AllowanceJoining date - June 24Benefits - level 4, Medical Insurance, no limit on medical dependent, 50k myr Inpatient and 1k Outpatient,Statutory benefits, SOCSO benefits and Employees will be entitled for a paid holiday for the...

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

Job Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...

Team Lead Insurance Operations Role Lead and manage a team of insurance operations professionals, ensuring high performance and productivity. Oversee daytoday operations and ensure compliance with established policies and procedures. Develop and implement strategies to improve operational efficiency and effectiveness. Provide guidance and support to team...

Company DescriptionAt NEXTDC we have been building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.We are establishing a new data centre in KL, meeting the...

Position: Backend Team LeaderProject : Social Media & Ecommerce AccountType: 1 year renewable contractLocation: Public Bank 2, Raja ChulanTime : Shift time 8am-5pm., rotational 5 days 2 days offQualification: Have at least 1 years experience in leading a team Have experience in ecommerce industryJob description: Overseeing the team to ensure all KPIs are met...

If you are looking to excel and make a difference, take a closer look at usOverviewThe Team Lead - Product Development is responsible to lead the team in the development, implementation and management of new and existing non-trade product(s) / financing program(s). This includes conducting reviews, enhancements, periodic market research and engaging relevant...

About Our Client This leading global appliance company has been enhancing everyday living for over a century through innovative and sustainable solutions. It offers a wide range of household products. Join them to be part of a dynamic team that values creativity, collaboration, and career growth.Job Description Service Delivery Management:Oversee the...

Provide technical training and guidance to the RPA team; Lead and assign projects to the RPA members to ensure projects are delivered on time, within budget and with quality; End to end coordination with process owners, developers and IT teams to implement projects; Work closely with Business Units and departments to ensure conformance to governance and...

Proactively solves problems and provides timely resolution to ensure mínimal impact to customer and employee satisfaction. Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. Promotes a supportive environment in which employees are encouraged to solve problems an address customer...

About the Client Engage Shift is a boutique business process outsourcing (BPO) provider that offers multi-lingual and omnichannel support, CX, back-office & automation services. Job ResponsibilitiesAssist in the build-up, development, and management of customer supportdepartment to provide exceptional customer service to several online websites.Investigating...

About Us:At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being bold, responsible, and trusted.Powerverse is a leader in the growing Energy Management market and is owned by Lightsourcebp. We are repowering a smart, connected, electric world that...

ROLE:Team Lead - Telemarketing - (Thai/Vietnamese/Indonesia)Location: Bangkok, ThailandSalary: up to 80,000THBHC:4Joining:ASAPEducation: Bachelor's degreeShift: Mon - Fri, 7am - 4pmJoining date: Immediate JoinerRequirement: *BPO, Telemarketing + Team Lead Experience is required and experience in leading SEA operations in sales & digital...

ResponsibilitiesAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's...

The purpose of this role is to drive operational performance of the People Services team ensuringa high level of quality and compliance in processes and procedures to achieve an excellentperformance standard. The Team Leader will have a strong understanding of service delivery andday to day team coordination and will share insights and learnings to ensure...