Customer Service Team Manager

Responsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...

Job Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...

Vacancy:Customer Service Team ManagerLocation: Kuala Lumpur, MalaysiaSalary: RM6000 + RM100 Travel Allowance + RM 100 Shift AllowanceJoining date - June 24Benefits - level 4, Medical Insurance, no limit on medical dependent, 50k myr Inpatient and 1k Outpatient,Statutory benefits, SOCSO benefits and Employees will be entitled for a paid holiday for the...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100...

Requirements:Team Leadership: Inspire and empower a team of customer service representatives, guiding them towards success. Set clear performance goals, provide regular feedback, and conduct performance evaluations to drive continuous improvement. Cultivate a positive and collaborative team environment that fosters growth and teamwork.Customer Relationship...

About the Client Engage Shift is a boutique business process outsourcing (BPO) provider that offers multi-lingual and omnichannel support, CX, back-office & automation services. Job ResponsibilitiesAssist in the build-up, development, and management of customer supportdepartment to provide exceptional customer service to several online websites.Investigating...

ResponsibilitiesAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's...

Role & Responsibilities: Delivery excellent customer support & services and offering patient assistance at all times. Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). Deliver customers support & services effectively through active communications. Meet and exceed all key...

Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...

Manages a team of associates responsible for the "Order to Cash" process, via phone, email and e-commerce Collaborates with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries. Partners with sales and customer service representatives to satisfy customer needs Serves as the...

Position: Customer Service Team LeaderProject : Social Media & Ecommerce AccountType: 1 year renewable contractLocation: Public Bank 2, Raja ChulanTime : Rotational shift between 11am - 11pmQualification: Have at least 1 years experience in leading a team Have experience in ecommerce industryJob description: Overseeing customer service team to ensure all...

Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....

Responsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...

1. Ensure airworthiness of the aircraft for the work performed through the WP, sign the Certificate of Release to service and deliver back the aircraft to customers.Participate in the Working Party Preparation with the preparation group (Work scope, Work planning, Resources Doc/Material/Logistic).Allocate tasks to staff according to the competence...

ROLE:Team Lead Customer Service - Native JapaneseLocation: Bangkok, ThailandSalary: 96,000 THB + Relocation allowance: 12,000 THB (one-time)Head Counts: 6Joining: ASAP or with Notice PeriodEducation: Bachelor's degree is a mustMinimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms,...

Are you a talented and driven problem solver who would like to join our team in Kuala Lumpur ? Someone with a startup mentality, who is capable of integrating into a multicultural team?TREVO is SOCAR's newest evolutionary addition to the car-sharing ecosystem - a peer-to-peer marketplace TREVO aims to change not just the way people in South East Asia move...

About KKdayKKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers' needs.KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the...

Responsibility1.Customer Service Operations: Manage and lead a team of customer service representatives to ensure the timely and effective resolution of customer inquiries, concerns, and feedback. Develop and implement customer service policies, procedures, and standards to maintain consistency and quality across all interactions. Monitor customer service...

Responsibility1.Customer Service Operations: Manage and lead a team of customer service representatives to ensure the timely and effective resolution of customer inquiries, concerns, and feedback. Develop and implement customer service policies, procedures, and standards to maintain consistency and quality across all interactions. Monitor customer service...