Noc Leader

2 weeks ago

Kuching, Sarawak, Malaysia Elabram Systems SDN BHD Full time
Manage NOC Front Office Teams For Surveillance, Operation Support & Configuration Management.

  • Ensure 24 X 7 Network Alarms Surveillance & Control.
  • Manage TT / WO Solutions.
  • Maintain Competency & Training Need Of Team.
  • Manage The Technical Help Desk
  • Maintain Agreed SLA For Surveillance, Customer Complaints & IT Solutions.
  • Manage Daily Report
  • Manage The NOC Operation Including SLA/KPI Fulfillment
  • Manage The Communication With The Client E.G. The SLA/KPI Fulfillment And With Other Organization E.G. Site Handover Issues With ROT

Requirement:

  • Bachelor's Degree In Telecommunications, Information Technology, Computer Science, Or A Related Field.
  • Minimum Of 5 Years Of Experience In Network Operations Center (NOC) Management Or A Similar Role.
  • Strong Understanding Of Network Infrastructure And Systems.
  • Experience With Network Monitoring And Surveillance Tools.
  • Proficiency In Handling Trouble Tickets (TT) And Work Orders (WO).
  • Familiarity With Service Level Agreements (SLA) And Key Performance Indicators (KPI) In A NOC Environment.
  • Experience In Configuration Management And Technical Support.
  • Proven Experience In Managing And Leading NOC Front Office Teams.
  • Ability To Ensure 24x7 Network Alarms Surveillance And Control.
  • Competence In Managing The Technical Help Desk And Providing Operational Support.
  • Strong Organizational Skills For Maintaining Team Competency And Identifying Training Needs.
  • Ability To Manage And Analyze Daily Reports Related To NOC Operations.
  • Competence In Monitoring And Fulfilling SLA/KPI Requirements.
  • Proficiency In Handling Customer Complaints And IT Solutions Within Agreed SLA Parameters.

Job Type:
Contract

Pay:
RM5, RM10,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Experience:

  • NOC: 1 year (required)

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