Noc Leader

2 weeks ago

Kuching, Sarawak, Malaysia Elabram Full time
Job Description

  • Manage NOC front office teams for surveillance, operation support & configuration management.
  • Ensure 24 x 7 network alarms surveillance & control.
  • Manage TT / WO solutions.
  • Maintain competency & training need of team.
  • Manage the technical help desk
  • Maintain agreed SLA for surveillance, customer complaints & IT solutions.
  • Manage daily report
  • Manage the NOC operation including SLA/KPI fulfillment
  • Manage the communication with the client e.g. the SLA/KPI fulfillment and with other organization e.g. site handover issues with ROT
Requirement

  • Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in Network Operations Center (NOC) management or a similar role.
  • Strong understanding of network infrastructure and systems.
  • Experience with network monitoring and surveillance tools.
  • Proficiency in handling Trouble Tickets (TT) and Work Orders (WO).
  • Familiarity with Service Level Agreements (SLA) and Key Performance Indicators (KPI) in a NOC environment.
  • Experience in configuration management and technical support.
  • Proven experience in managing and leading NOC front office teams.
  • Ability to ensure 24x7 network alarms surveillance and control.
  • Competence in managing the technical help desk and providing operational support.
  • Strong organizational skills for maintaining team competency and identifying training needs.
  • Ability to manage and analyze daily reports related to NOC operations.
  • Competence in monitoring and fulfilling SLA/KPI requirements.
  • Proficiency in handling customer complaints and IT solutions within agreed SLA parameters.
Additional Requirement
Gender
All
Min. GPA
3
Job Information
Industry
Telecommunication
Employment
Contract
Position Level
Engineer
Working Hour

NORMAL
Language
English, Melayu

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