Player Account Specialist
1 week ago
Who is Joy Glob?
Joy Glob is an international comprehensive game creative services provider based in KL, Malaysia.
Since its inception, it has been deeply engaged in the game industry, providing integrated services such as social media marketing, ads creative, player support and localization for global game products.
What is the role?
We are seeking a motivated and enthusiastic individual to join our team as a Player Support and Sales Representative for our Web3 game.
As a Player Support and Game Sales Representative, you will be responsible for providing exceptional customer support to our players, resolving their inquiries and issues, and driving sales through various channels.
This is a unique opportunity to be part of the growing Web3 gaming industry and contribute to the success of our game.
Support
follow up with players to ensure their issues are resolved
- Analyze and report game malfunctions (for example, by testing different scenarios or
- Monitor players' complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform players about new features and functionalities of the game
Sales
- Actively engage with players to promote ingame purchases, upgrades, and
such as social media, Discord, and other active player forums
- Provide product recommendations and upsell opportunities based on player
- Contribute to the development of sales collateral, such as product guides, FAQs, and
Requirements:
- Passion for gaming and a solid understanding of various gaming platforms and
- Strong knowledge of Web3 concepts, blockchain technology, and
- Excellent English communication skills, both written and verbal, with the ability to
- Empathetic and patient attitude with a genuine desire to help players and provide
- Minimum of 12year experience with player support or online community
- Basic component isolation and troubleshooting skills.
- Flexible to work varied shifts on a 7day schedule.
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