Digital Specialist

4 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Straumann Full time

We want you if you are

  • Passionate about Digital Dentistry – eager to bridge the global technology to Malaysia market, Market segment will be dental universities,general practitioners, specialist clinics, government hospitals and centers and Dental Lab
  • Team Player – Good inter personality and must have the ability to work with multiple sales team (Implant Sales Team and Ortho Sales team together to grow the digital business)
  • A profound knowledge of dental workflows at dental laboratories and dental clinics, extensive experience in digital workflow from scanning to postproduction.
  • Able to work independently and within compliance environment.

Your Primary Role

  • Promote and train organisation's products within an assigned geographic area to existing and new customers to achieve sales targets and market growth,
  • This role will cover parts of the following portfolio: laboratory scanners, CAD & CAM design software and hardware for laboratories and chairside applications, milling and printing applications, sintering, guided surgery, intra oral scanners.
  • To provide technical support for all our digital customers.
  • To provide full support for commercial teams to achieved their digital devices sales target.

Key Responsibilities

  1. Organize appointments and meet with prospective customers, masters technical/ clinical, dental schools and administrative product information and/or demonstrations and quotes appropriate customer prices.
  2. Demonstrate and present digital products to healthcare staff including doctors, nurses and dentist assistant.
  3. Provide digital product education, product consultation and training to customers, including product presentation and public relation.
  4. Provide support to sales force in promoting and selling all Straumann digital devices, hardware or software.
  5. Responsible in managing digital set up each key account working closely with sales team.
  6. Attend and organize trade exhibitions, conferences and meetings focusing on digital.
  7. Attend company meetings, technical data presentation and briefing.
  8. Work closely with customer service and operations to ensure high levels of customer satisfaction.
  9. Provide 1st and 2nd level technical support on Straumann Group's customers who purchased Straumann digital devices.
  10. Provide training to all sales team on digital devices on product demo and detailing on hardware and software.
  11. Provide training to digital Sales Specialist and Digital Champion on installation, operation and maintenance on all our digital devices.
  12. To train digital sales specialist and digital champion to be the 1st level support in their country.
  13. To support Straumann's lab partner on the digital workflow and responsible on CAD/CAM devices on the installation and operation in customers lab.
  14. To identify and create business opportunity with DSO's on setting up digital lab within their organization.
  15. To provide Co-Diagnostix, Cares Visual and any other software to our customers.

Qualification

  1. At least 3 years of sales experience in dental industry or medical device industry, implant relevant is high priority.
  2. Multinational companies working experience is preferred.
  3. Customer oriented, team player, agile, embrace change, adapt proactively, have a "can-do" attitude.
  4. Must possess problem solving skills, must be resourcefully innovative to tackle technically problem that arises in customer premises.
  5. CAD/CAM experiences will be added advantages.
  6. Good interpersonal skills.
  7. Must be fluent in English – Speak and writes, Able to speak other languages are added advantages.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

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