Product Care Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

Client Background:
A genuine global reference for fashion and accessories, and a benchmark for a modern, innovative business.

Industry:
Luxury Brand

Reporting:
Store Manager

Location:
TRX


Tenure:
Permanent role

Salary:
RM3,200 — RM3,800 + BOH comm

Responsibilities:

  • Key in customer data and insert repair LSP, item codes, and other related informationIndependently judge repair solutions for, but not limited to,
In-store repair
External repair
RCS request/HQ repair
Commercial solutions

  • Arrange for weekly inbound/outbound shipment to suppliers.
  • Interface with the acquired customers to provide the necessary operational support for, but not limited to,
Quotation approval
Credit note approval
Item pick-up

  • Assist in the ordering of spare parts for instore repairs.
  • Liaising with local suppliers for repairing of items.
  • Management of instock spare parts and allocation of spare parts for instore repairs
  • Provide endcycle service to customers' pickups through ticket closing
  • Collaboration with relevant departments for fees' claim.
  • Responsible for the JDA transfer for bestselling items and ensure that the stock level is correct.
  • Be a Brand ambassador with a special focus on After Sales, ensuring that every customers' repair needs are satisfied and up to the Brand's standard.

Requirements:

  • Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry, preferably with a proven track record in luxury fashion.
  • Customer service oriented and driven in sales
  • Inquisitive mindset with the ability to engage
  • Independent individual with strong decision making skills
  • Passionate in growing a career within the luxury fashion industry

Salary:
RM3, RM3,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

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