Product Care Specialist
2 weeks ago
Client Background:
A genuine global reference for fashion and accessories, and a benchmark for a modern, innovative business.
Industry:
Luxury Brand
Reporting:
Store Manager
Location:
TRX
Tenure:
Permanent role
Salary:
RM3,200 — RM3,800 + BOH comm
Responsibilities:
- Key in customer data and insert repair LSP, item codes, and other related informationIndependently judge repair solutions for, but not limited to,
External repair
RCS request/HQ repair
Commercial solutions
- Arrange for weekly inbound/outbound shipment to suppliers.
- Interface with the acquired customers to provide the necessary operational support for, but not limited to,
Credit note approval
Item pick-up
- Assist in the ordering of spare parts for instore repairs.
- Liaising with local suppliers for repairing of items.
- Management of instock spare parts and allocation of spare parts for instore repairs
- Provide endcycle service to customers' pickups through ticket closing
- Collaboration with relevant departments for fees' claim.
- Responsible for the JDA transfer for bestselling items and ensure that the stock level is correct.
- Be a Brand ambassador with a special focus on After Sales, ensuring that every customers' repair needs are satisfied and up to the Brand's standard.
Requirements:
- Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry, preferably with a proven track record in luxury fashion.
- Customer service oriented and driven in sales
- Inquisitive mindset with the ability to engage
- Independent individual with strong decision making skills
- Passionate in growing a career within the luxury fashion industry
Salary:
RM3, RM3,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
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