Manager - Membership & Services (Professional

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time
Managing a team of member service staff to deliver high standard of services to professional members.

  • Ensure member requests, enquiries or complaints are always being addressed/ processed/ resolved according to established policies and procedures.
  • Oversees member service operations including study material delivery, processing of refunds and compensation, budget and member administration functions.
  • Develop and implement member service procedures, policies and standards
  • Write reports, analyze statistics and compile accurate reports to determine the level of member service provided by the Institute
  • Improving member services experience, create engaged members and facilitate organic growth
  • Develop feedback or complaints procedures for members to use
  • Adhoc tasks from time to time.

Requirements:

  • Diploma/ Degree in Business Management/Administration/Communications or other field
-
Preferably Manager experienced in managing membership portfolio with knowledge of customer service software, databases and tools, preferably under professional institute background
:

  • Ability to think strategically and to lead
  • Excellent people skills and communication skills
  • Advanced troubleshooting and multitasking skills
  • Must be proactive and possess high confidentiality level.
  • Good interpersonal, writing and verbal communication skills

Salary:

RM7, RM10,000.00 per month

Schedule:

  • Monday to Friday


  • Kuala Lumpur, Kuala Lumpur, Malaysia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ROYAL LAKE CLUB Full time

    Qualifications/Skills: Bachelor's Degree or Diploma in Management/Administration/ Law or equivalent. Minimum of 5 years relevant working experience, preferably in a membership club or hospitality environment. Good interpersonal skills and leadership qualities. Mature, selfmotivated and able to work independently with mínimal supervision and under...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full time

    Position Title: Assistant Manager, Membership (Enrich)Reports To: Senior Manager, Customer RelationshipRole Purpose: The person will oversee all aspects of our membership program. The Membership Manager will be responsible for developing and implementing strategies to acquire and retain members, enhance member engagement, and ensure the delivery of...

  • Membership Consultant

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Chi X Sunway Velocity Mall Full time

    Seeking for a Team Player, Sales driven individual to carry out the role as a Membership Consultant where the job responsibility is on Sales. With a daily schedule of 8 hours working/day with 2 off days per week, a Membership consultant would be responsible for the following, Call Drive to arrange appointments to drop by and experience our products and...

  • Membership Consultant

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Fitness First Avenue K Full time

    You will be working in a gym environment, where you will be engaging with member, servicing, fitness consultation, group workouts, membership administation and sales.Join us now and be part of fitness industry, earn by living and leading an active lifestyle> Just to be clear on the earnings $$$$$ and growth opportunity part....- Basic Salary RM2000...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Lagoon Sdn Bhd Full time

    JOB SUMMARY Responsible for managing the membership team, developing a sales plan covering sales and revenue. Ensures all membership team members are properly briefed on upcoming events, and assignment of duties. Also sees to it that they are trained to be courteous and professional when dealing with clients, interaction between internal departments and...

  • Membership Consultant

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Celebrity Fitness Bangsar Village Full time

    RESPONSIBILITIES (TRAINING PROVIDED) Able to do sales presentations & tours of the club. Able to create interest in the club as well as selling in person & over the telephone. Front desk administration, documentation, handling cash sales and cashier. Must be computer literate with good knowledge of MS Office. Pleasant personality, service oriented, a team...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Full time

    Position Summary1. Contribute to expanding the product's market coverage by setting up a product line-up operation plan.2. Contribute to maximizing sales and minimizing loss by managing product lifecycle and developing pricing strategy to meet the target sales for the product. Role and Responsibilities1.(Line-up management) Perform the development and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Full time

    Position Summary1. Contribute to expanding the product's market coverage by setting up a product line-up operation plan.2. Contribute to maximizing sales and minimizing loss by managing product lifecycle and developing pricing strategy to meet the target sales for the product. Role and Responsibilities1.(Line-up management) Perform the development and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Full time

    Position Summary1. Contribute to expanding the product's market coverage by setting up a product line-up operation plan.2. Contribute to maximizing sales and minimizing loss by managing product lifecycle and developing pricing strategy to meet the target sales for the product. Role and Responsibilities1.(Line-up management) Perform the development and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ESG Association of Malaysia Full time

    PERSATUAN ESG MALAYSIA originates from the experiences of professionals coming from the business, academic, financial, legal world, and the third sector, which is a need in aiding Malaysia to contribute to its transition towards sustainability.We aspire to be the catalyst, facilitator, and enabler for ESG adoption and development in Malaysia, delivering on...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HR TAG SDN. BHD. Full time

    Our Project Management team enables and executes great work in the smartest way possible. We are passionate about transforming ideas into results, as we constantly negotiate, organize and understand the ever-changing landscape of digital marketing and technology. To help with this, we're looking for an outstanding Associate, Project Management - a digital...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ingredion Incorporated APAC EMEA Shared Services Sdn Bhd Full time

    Payroll Services Professional - Ingredion Kuala Lumpur SSCLocation: KL Eco City, Mercu 3Reports to: Payroll ManagerWorkplace type: HybridCompany Background:Ingredion is a Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Rhumah Professional Services Full time

    RhUMAH PROFESSIONAL SERVICES (**Show contact number**- W) ialah sebuah syarikat teknologi yang beroperasi dari Taman Setiawanga (KL), yang menawarkan perkhidmatan SERVIS PEMBAIKAN PROFESIONAL (professional repair service) di seluruh Kuala Lumpur dan Selangor untuk kawasan-kawasan:1. Perumahan (rumah, apartment, kondominium),2. Pejabat ,3. Bangunan Industri...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Institute of Internal Auditors Malaysia Full time

    THE INSTITUTE OF INTERNAL AUDITORS MALAYSIA (IIA Malaysia) is a non-profit professional organisation dedicated to the advancement and development of the internal audit profession in Malaysia. IIA Malaysia was established in 1977 as a Chapter of The Institute of Internal Auditors Inc, USA and elevated to the status of a National Institute in 1988 when our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of all Kofax...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    PROJECT:MAXISBuildYourDreamWithUsWhat you would enjoy as SRGian?Ability to earn high performance incentives UP T0 RM1000Performance based environment which gives you an opportunity to outshineConstant support and extensive training to prepare you for your role and your career growthBe coached and mentored by the experts in the fieldRigorous expansion which...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    PROJECT:MAXISBuildYourDreamWithUsWhat you would enjoy as SRGian?Ability to earn high performance incentives UP T0 RM1000Performance based environment which gives you an opportunity to outshineConstant support and extensive training to prepare you for your role and your career growthBe coached and mentored by the experts in the fieldRigorous expansion which...

  • Intern professional

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Federal Express Services (M) Sdn Bhd Full time

    Intake: June/July/Aug/SeptHow will you contribute to the success of FedEx?Our internship program provides all fresh incumbents the opportunity to learn and develop their professional talents towards their future career path. You will work directly with our People Operations team to assist with day-to-day operational tasks.In People Operations, you could be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Company DescriptionAbout MUFG Investor Services:Experience something Brilliantly Different with a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund...