Catering and Hospitality Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia THE HOUSE OF TASTE SDN BHD Full time

Position Overview:
As a Catering and Hospitality Manager, you will assume full responsibility for overseeing the cafeteria of an international bank.

Your role involves leading, managing, organizing, coordinating, and promoting various activities with a primary focus on delivering an exceptional customer experience.

The position requires strong leadership, customer service skills, problem-solving capabilities, effective communication, organizational skills and administrative skills.

Responsibility and Accountability:

Operational Excellence and Leadership:

  • Oversee the smooth operation of the cafeteria's food service
  • Lead the team to deliver highquality service, ensuring exceptional customer experiences.
  • Foster a positive work environment that encourages teamwork, collaboration, and individual growth.
  • Implement, enforce, monitor and feedback regarding company policies, standards, and procedures to maintain operational excellence.
  • Take accountability for maintaining operational excellence in all facets of cafeteria management.
  • Develop and implement strategies to streamline operations and enhance overall efficiency.

Customer Engagement:

  • Build strong relationships with users/customers and clients, understanding their preferences and needs.
  • Champion a customercentric approach, addressing feedback and complaints promptly and effectively.
  • Strategize and implement initiatives to enhance customer satisfaction and loyalty.

Food Safety and Compliance:

  • Ensure strict adherence to House of Taste and the client's food safety standards, hygiene regulations, and compliance with health regulations.
  • Conduct regular inspections and audits to maintain high cleanliness and safety standards.

Cost Management:

  • Manage costs effectively, including labor cost, purchasing and inventory control.
  • Implement measures to optimize operational efficiency and reduce wastage.

Team Leadership:

  • Lead, manage, motivate and supervise the cafeteria team, including Front of House (FoH) staff, kitchen staff, 3 party contractors and support personnel.
  • Provide guidance and support to team members, fostering a culture of continuous improvement and professional growth.

Training:

  • Deliver training programs to team members within the business unit, ensuring that all aspects of the role are covered.
  • Develop and implement effective training strategies to enhance the skills and knowledge of the team members, contributing to overall performance improvement.
  • Maintain accurate and uptodate training records for all team members in the business unit.
  • Regularly review and update training documentation, including attendance records, performance assessments, and skill development plans.
  • Ensure compliance with training requirements and assist in audits by providing detailed and organized training records.

Communication and Collaboration:

  • Collaborate with marketing team for new products, promotions, community engagement activities to drive business growth and increase user satisfaction rates.
  • Collaborate with finance, human resource, marketing and QHSE to ensure accurate submission in timely manner.
  • Communicate effectively with all stakeholders, ensuring a cohesive and coordinated approach.
  • Communicate effectively with relevant stakeholders to ensure the billing and collections are done accurately and timely.

Reporting and Analysis:

  • Generate regular reports including key performance indicators, key financial indicators, operational metrics, asset listings, etc.
  • Analyze sales data, trends, and customer feedback to identify opportunities for improvement.
  • Generate and present the Monthly Client's Report (MCR) accurately and in a timely manner.

Customer Relation and Retention:

  • Maintain strong customer relationships within the business unit.
  • Provide efficient problem solving to address the operations issues effectively.
  • Implement strategies to enhance customer satisfaction, address concerns, and ensure a positive overall experience, fostering longterm loyalty.
  • Analyze customer feedback and market trends to identify areas for improvement.
  • Implement initiatives that enhance customer loyalty, engagement, and overall retention, contributing to the sustained success of the business unit.

Qualifications:

  • Bachelor's degree/diploma in hospitality management, food service management or bachelor's degree/diploma in other faculties with prior work experience in a similar sector.
  • At least 3 years working experience in the hospitality industry.
  • Strong leadership and team management skills.
  • Knowledge of food safety and hygiene standards.
  • Excellent communication and customer service skills.
  • Ability to handle multiple tasks and work well under pressure.
  • Analytical mindset to analyze data and make informed decisions.
  • Attention to detail and commitment to service excellence.
  • Accountability and responsibility for the smooth and efficient operation of the cafeter

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