HRss Associate

This role will be responsible for the provision of professional and accurate first level HR Services, contributing to the achievement of the shared service Centre's objectives and KPIs.

A key aspect of this role will be ensuring that the employee is at the heart of everything we do and bringing to life the Otis HR Operating Model.

• To put the employee first in our delivery of excellent customer service at all times.
• Support key activities for a successful transition to the shared service center, ensuring adherence to global standardized process, exception handling and compliance to statutory regulations.
• Provide outstanding experience to colleagues in Otis.
• To undertake the administration of HR processes and procedures, ensuring all administration is completed in a timely manner and communicated effectively to employees and Managers.
• Act as the first point of receipt and triage within SLA of service requests to HR Shared Services teams, ensuring that where possible requests are resolved at first review and if not then assigned to the appropriate team to support the customer / activity.
• To maintain and update reference materials (SOP, knowledge article, job aid) to ensure all changes are tracked, updated, reviewed and approved.
• Support translation work required for communication, knowledge articles, SOPs, job aids etc.
• Support projects from global/regional/country level by leveraging process simplifications and automation to drive worldclass service and efficiency.
• Participate in HR projects as part of the Otis business calendar and adhoc in relation to business requirements.
• Otis is An Equal _
• Opportunity/Affirmative_
• Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._