Customer Relations Executive

2 weeks ago


Kampung Baharu Nilai, Negeri Sembilan, Malaysia Global Amity Sdn Bhd Full time

Responsibilities:
To assist the CR Team Lead in day-to-day activities of customer relations i.e. appointments, complaints, etc.

to ensure smooth operations of service centre which include but not limited to the following:

  • Handling customer enquiry through inbound call and outbound call with Accordia System Management
  • Handling customer enquiry through Honda Malaysia Apps such as Hondatouch and AWPS
  • Responsible in ordering parts and appointment booking for product updates by Honda Malaysia
  • Responsible in follow up customers enquiry with other Departments i.e. Aftersales, Parts, Insurance and Sales
  • Responsible in generating data for Monthly Service Reminder
  • Responsible in generating data for Daily Appointment Reminder
  • Responsible in post service followup
  • Other ad hoc duties as assigned as and when required

Requirements:

  • At least 1 year of relevant working experience in the related field.
  • Strong communication skills and the ability to communicate in a confident and convincing manner are important prerequisites
  • Positive working attitude, result driven, meticulous, must be well organized and follow up skills, able to supply within a deadline and to work independently in a fast paced environment.
  • Selfmotivated, result oriented, a fast learner and a good team player
  • Good command of spoken and written Bahasa Melayu and English language.
  • Computer literate and proficient in Microsoft Office and Google Office Applications.

Pay:
From RM1,680.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay


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