Customer Service Officer

2 weeks ago


Malacca, Melaka, Malaysia Pertubuhan Kebajikan Serantau Muslim Full time

Job Description:

  • Providing friendly, professional, and comprehensive responses to customer inquiries about products, services, or related issues.
  • Recording and updating customer information, including personal details, orders, complaints, and interaction history, in the customer management system.
  • Handling customer complaints carefully and providing satisfactory resolutions within a set limit.
  • Assisting customers in managing orders, including receipt, processing, delivery, and return of products.
  • Providing basic technical assistance to customers in resolving any arising technical issues.
  • Ensuring every interaction with customers is thoroughly and detailedly recorded for future reference purposes.
  • Communicating effectively with other teams such as the sales team, delivery team, and finance team to ensure smooth and comprehensive execution.
  • Monitoring and managing customer reviews on social media, review platforms, or company websites.
  • Handling the customer complaint process by involving internal teams to resolve issues quickly and effectively.
  • Analyzing customer feedback and suggesting changes or improvements in the company's processes or services.
  • Collecting and analyzing customer satisfaction data to help improve the overall customer experience.
  • Conveying customer feedback or suggestions to the management for further action.
  • Maintaining good relationships with customers, recognizing repeat customers, and building longterm relationships with them.

Requirements:

  • Ages between years
  • Attractive skill
  • Can work overtime
  • Can work outside the area
  • Not blacklisted by Immigration
  • Can work alone
  • Can work in minimum supervision
  • Can work in Melaka
  • Has own transport.

Job Types:
Full-time, Contract

Contract length: 6 months

Salary:
RM1,500.00 per month

Benefits:

  • Free parking
  • Maternity leave

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (preferred)
Expected Start Date: 03/01/2024

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