Credit Recovery Collection Officer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia TECHAI PARTNERS SDN. BHD. Full time

Job Title:
Tele Collector | Credit Recovery Officer

Company:
TechAI Partners Sdn. Bhd. [RWC Sdn. Bhd.]

Location:
Bangsar Kuala Lumpur


As a Tele Collector / Credit Recovery Officer, you will play a crucial role in contacting delinquent account holders and helping them resolve their outstanding debts.

Your primary responsibility will be to recover debts while maintaining a professional and empathetic approach.

You will work with a dedicated professionals team to ensure the financial stability of our clients and the overall success of the organization.


Key Responsibilities:

  • Contact delinquent account holders via telephone in a respectful and professional manner.
  • Negotiate and establish repayment plans that align with the client's financial capabilities.
  • Assess the financial situation of debtors and provide tailored solutions to resolve outstanding debts.
  • Educate and guide clients on credit management and financial responsibility.
  • Document all communication and actions taken in our CRM system.
  • Maintain accurate records of all accounts, payments, and collections efforts.
  • Follow compliance guidelines and adhere to relevant legal requirements and industry regulations.
  • Work collaboratively with other team members and departments to achieve company goals.
  • Provide regular updates on the status of collections efforts and meet targets and deadlines.
  • Continuously improve your knowledge of industry best practices and debt recovery techniques.

Qualifications:

  • Diploma or equivalent.
  • Experience in debt collection or a related field is a plus.
  • Strong communication and negotiation skills.
  • Empathy and the ability to remain patient and professional when dealing with clients in challenging situations.
  • Knowledge of relevant laws and regulations in the debt collection industry.
  • Strong problemsolving and analytical skills.
  • Ability to work in a fastpaced environment and meet performance targets.

Benefits:

  • Competitive salary and performancebased incentives.
  • Comprehensive training and professional development opportunities.
  • Supportive and collaborative work environment.
  • Opportunities for career advancement within the organization.
Join our team and be a part of the solution to financial recovery and success. Please submit your resume to be considered for this exciting opportunity.

Salary:
From RM2,500.00 per month

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay
Expected Start Date: 04/01/2024

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