Guest Recognition Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

Position:
GUEST RECOGNITION MANAGER - JAPANESE (Full time #536238)

Property / Office:
Mandarin Oriental, Kuala Lumpur

Location:
Kuala Lumpur, Malaysia

The Guest Recognition Manager

  • Japanese will report to the Front Office Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences.


We are looking for individuals who have a good knowledge of Front Office operations, proficient in Japanese language, a team player and enjoys to wow guests with outstanding service and hospitality.


The Role of Guest Recognition Manager - Japanese

  • Oversees and manages the overall Guest Recognition activities as outlined in the MOHG manual and for the purpose of guest retention
  • To ensure the Japanese guests' stays are comfortable and guest needs are met
  • To maintain quality and personalized services at all times
  • Good knowledge of daily arrivals including VIPs and be aware of any special instructions
  • Welcome and escort all Japanese guests to their respective rooms and register in room
  • Bids farewell to all VIPs and guests
  • Conducts courtesy calls to all inhouse Japanese VIP guests who stay for more than two days and compile proper records
  • Monitor Front Desk demand and assist on operation when required
  • Assists in maintaining an efficient flow of guest to the Front Desk through lobby duty, in particular targeting heavy demand and assisting where necessary
  • Ensures lobby duty is carried out
  • Follows up on guest comments and requests in coordination with the Front Desk staff, Duty Managers and other Guest Services Agents
  • Translates any correspondences in Japanese, guest comment cards and write letters in Japanese as required
  • Act and perform as a Supervisor to the Guest Recognition team on their daytoday operation to ensure smooth operations
  • Performs any other reasonable duties as required by the Front Office Manager from time to time
  • Identify local guest activities and places of interest to be communicated to the guests when required

Preferred Qualifications And Skills

  • Degree or Diploma in Hospitality Management from leading hotel schools
  • Minimum 3 years working experience in hospitality or tourism related industry, preferably in Front Office operations
  • Minimum 1 year experience in a similar capacity as a GRO supervisor in a deluxe international hotel
  • Good knowledge of the operations of the entire Front Office operation
  • Willing to work shift duties
  • Fluent in English, Japanese and/or Korean
  • Wellversed with Japan & Korean culture
  • Pleasant and approachable with good interpersonal skills
Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

_Malaysia work authorization is required for this position._

Advertised: 24 Aug 2023 Singapore Standard Time

Applications close: 31 Oct 2023 Singapore Standard Time

  • Japanese Guest Relations Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Houz Full time

    Position: Japanese Guest Relation ManagerIndustry: Hospitality (5 Star Hotel)Location: Kuala LumpurSalary: RM RM 6000 (Depending on Experience)Are you a fun-to-go person? Do you enjoy interacting with individuals & the opportunities to know more about Japanese culture? If you are one of them, we are a reputable 5-Star Hotel, looking for an easy-going person...

  • Optical Character Recognition Developer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Vipicks Resources Sdn Bhd Full time

    Company description : Banking domainRole DescriptionThis is a contract on-site role for an Optical Character Recognition (OCR) Developer located in Kuala Lumpur.Job description: Manage issue and resolve issues raise by stakeholders. Ensure compliance to all processes, audit and risk matters in the execution of user story.Requirements:Proficient in Microsoft...

  • Guest Experience Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Park Hyatt Kuala Lumpur Full time

    SummaryYou will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Guest Experience Manager's responsibilities include managing guest relations, coordinating special requests, resolving issues, and...

  • Guest Experience Expert

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Loyalty Officer is responsible for recognition and engagement of our...

  • Guest Service Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Viking Cruises Liner (Ocean) Full time

    ONLY MALAYSIAN **Job requirements A required minimum of 23 years experience in a front office or reception management position. Shipboard experience is required. Fluent in English must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills the ability to speak an additional language is...

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Fairfield Kuala Lumpur Jalan Pahang, No 1 Jalan Datuk Haji Eusoff Off Jalan Pahang, Kuala Lumpur, Malaysia, MalaysiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a world-class leader in the travel industry, there's no better place to make...

  • Guest Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Kuala Lumpur, 168 Jalan Imbi, Kuala Lumpur, Wilayah Persekutuan, MalaysiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a world-class leader in the travel industry, there's no better place to make your mark. If you have...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Star Hill Hotel Sdn Bhd Full time

    To check and maintain the Duty Manager Safe in accordance to the procedures set by the company To follow up with any room discrepancies and assist with their inspection Make regular rounds of the Hotel to ensure smooth operations in all areas Authorize after hour distribution of keys, including dry stores and beverage stock. Provides functional assistance to...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia East-West Ventures Sdn Bhd Full time

    To check and maintain the Duty Manager Safe in accordance to the procedures set by the company To follow up with any room discrepancies and assist with their inspection Make regular rounds of the Hotel to ensure smooth operations in all areas Authorize after hour distribution of keys, including dry stores and beverage stock. Provides functional assistance to...

  • Guest Services Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: GUEST SERVICES AGENT (Full time #537346)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Responsible to meet and greet guests at the Front...

  • Guest Service Assistant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Ensure all registration cards have the proper information such as; guest's name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature....

  • Guest Service Assistant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. Ensure all registration cards have the proper information such as; guest's name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature....

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mercure Kuala Lumpur Shaw Parade Full time

    Job Description:The GSA reports directly to and be guided during her / his shift by the Duty Manager.The GSA will be the coordinator of the activity and would ensure the proper work of the guest relation operations.The GSA will participate actively in the Front Office activity. His/her mission is to reach the best satisfaction from all the guests staying at...

  • Guest Services Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: GUEST SERVICES SUPERVISOR (Full time #538665)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Supervisor is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy...

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    Additional Information (Malaysian Only)Job Number Job Category Rooms & Guest Services OperationsLocation Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    Additional Information (Malaysian Only)Job Number Job Category Rooms & Guest Services OperationsLocation Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, MalaysiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International, Inc Full time

    Additional Information (Malaysian Only)Job Number Job Category Rooms & Guest Services OperationsLocation Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    Position: GUEST SERVICES AGENT (Full time #538664)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, MalaysiaSummaryThe Guest Services Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.The Guest Services Agent will report to the Front...

  • Guest Service Agent

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...