Guest Services Supervisor

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

Position:
GUEST SERVICES SUPERVISOR (Full time #538665)

Property / Office:
Mandarin Oriental, Kuala Lumpur

Location:
Kuala Lumpur, Malaysia

Summary

The Guest Services Supervisor is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards.

Directs, implements and maintains a service and management philosophy which serves as a guide to respective colleagues.

The Role of the Guest Services Supervisor

Responsibilities:

  • This position is responsible to supervise the activities manages at the hotel front desk, including checkin/ checkout, guest requests and support and promotion of inhouse activities. As a Guest Service Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Guest Service Supervisor is responsible for supervising the activities that create the first impressions of our Guests.
  • Ensure effective implementation of the IMS policy and procedures
  • Ensure continuous training and awareness of the IMS system
  • Ensure OTPs are monitored and acted upon
  • Ensure operational compliance to legal regulations and other requirements
  • Identification of new activities that are in relation to EASI and HIRADC.

Job Requirement

  • Minimum SPM qualifications, preferably credits in English and Bahasa Malaysia
  • Graduate of Hotel School would be an added advantage
  • Previous working experience in hospitality or tourism related industry, preferably in Front Office operations but not essential
  • Basic knowledge of Par Springer Miller System (PSMS) and computer literate
  • Willing to work shift duties
  • Able to communicate well with both colleagues and guests
  • Outgoing personality with a friendly approach

Advertised: 11 Mar 2024 Singapore Standard Time

Applications close: 01 May 2024 Singapore Standard Time

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