Social Media Chat Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia RMJ Consulting Sdn Bhd Full time

Position:
Social media Chat Support (Malay & English Speaker)

Type:
Permanent

Location:
KL Sentral (On site)

Working hours:
Rotational Shift

Target start date: 8 April 2024 / 15 April 2024

  • Provide prompt and professional customer support via social media platforms, focusing primarily on chat interactions.
  • Respond to inquiries, concerns, and complaints from customers in both Malay and English languages, ensuring clear communication and understanding.
  • Engage with customers in a courteous and empathetic manner, striving to resolve issues and provide solutions effectively.
  • Maintain a high level of product knowledge to address customer queries accurately and efficiently.
  • Monitor social media channels for incoming messages, mentions, and comments, proactively addressing customer issues and escalating as needed.
  • Collaborate with cross-functional teams to gather information and resolve complex customer inquiries.
  • Document customer interactions and feedback, ensuring accurate records and data entry.
  • Adhere to company policies and procedures, including privacy guidelines and service level agreements.
  • Continuously strive to improve customer satisfaction by identifying trends, suggesting process enhancements, and contributing to team initiatives.
  • Flexible to work in shifts, including evenings and weekends, to ensure coverage during peak hours and provide seamless support to customers across different time zones.

Requirements:

  • Fresh graduates or Diploma holders are welcome to apply.
  • Ability to work on a rotational shift basis.
  • Preferably 12 years of experience in Customer Service.
  • Proficiency in both Malay and English languages is required.
  • Strong communication skills, both written and verbal, in Malay and English.
  • Excellent problemsolving abilities and customercentric approach.
  • Ability to multitask and manage multiple customer interactions simultaneously.
  • Willingness to undergo training and adapt to new technologies and systems.
  • Positive attitude, patience, and empathy towards customers' concerns and inquiries.

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Rotational shift


  • Kuala Lumpur, Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    **About the Role**We are looking for a passionate and articulate Vietnamese speaker to join our growing Social Media Chat Support team As a Social Media Chat Support Specialist, you will be the first line of defense for our customers on social media platforms, providing exceptional customer service and resolving inquiries in a timely and efficient manner....


  • Kuala Lumpur, Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    We are seeking a highly motivated and Mandarin-speaking individual to join our team as a Social Media Chat Support Representative. In this role, you will provide excellent customer support and assistance to our customers via social media channels. Fluency in Mandarin and strong communication skills in both Mandarin and English are essential for this...


  • Kuala Lumpur, Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    We are seeking a dedicated and Thai-speaking individual to join our team as a Social Media Chat Support Representative. In this role, you will be responsible for providing exceptional customer support and assistance to our customers through various social media channels. Fluency in Thai and strong communication skills in both Thai and English are essential...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full time

    Company DescriptionLanguage Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders.Role DescriptionThis is a full-time on-site role in Kuala Lumpur for a Social...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Social Media Chat Support - EnglishLocation: KL SentralWorking hours: 24/7 rotational shiftSalary: RM3,800 + KPI allowanceStart date: 8 AprilRequirements: Diploma and above Must have 1 to 2 years customer service experienceResponsibilities: Comprehend customer inquiries and provide responses through the relevant channel: chat. Grasp customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    Job Title: Social Media Chat Support (Korean Speaker)Work Type:Permanent RoleLocation:KL Sentral, Kuala Lumpur**Basic Salary: - * With Experienced Basic RM6600 + RM1000 (Complexity Allowance) Fresh Graduates Basic RM6400 + RM1000 (Complexity Allowance)Responsibilities: Identifies, investigates, and resolves users problems with their Social Media account...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Social Media Chat Support Mandarin SpeakerLocation: KL SentralWorking hours: 24/7 rotational shiftSalary: RM3,200 - RM4,100 (basic) + RM500 complexity allowance (fixed) + KPI allowance + shift allowanceRequirements: Degree fresh graduate welcome to apply Diploma holders with 1 year CS experience SPM leavers with 3 years CS experience Able to read...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full time

    (VISA AND ONE WAY FLIGHT TICKET PROVIDED)Responsibilities: Respond to user inquiries by Chat Dealing with Social Media, Content and AccountsJob Types: Full-time, PermanentSalary: RM8,500.00 per monthSchedule: Rotational shiftLanguage: Japanese (preferred) English (preferred)

  • Social media support

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Kaali Hr Sdn. Bhd. Full time

    Company Description KAALI HR SDN. BHD. is a professional services company based in Kuala Lumpur City. Established in 2021, we are dedicated to providing relationship-based services that benefit both our employees and the organization. With a strong track record and reputation for finding top-notch candidates, we specialize in industries such as BPO, Banking...

  • Social media support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Kaali Hr Sdn. Bhd. Full time

    Company Description KAALI HR SDN. BHD. is a professional services company based in Kuala Lumpur City. Established in 2021, we are dedicated to providing relationship-based services that benefit both our employees and the organization. With a strong track record and reputation for finding top-notch candidates, we specialize in industries such as BPO, Banking...

  • Social media support

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Kaali Hr Sdn. Bhd. Full time

    Company Description KAALI HR SDN. BHD. is a professional services company based in Kuala Lumpur City. Established in 2021, we are dedicated to providing relationship-based services that benefit both our employees and the organization. With a strong track record and reputation for finding top-notch candidates, we specialize in industries such as BPO, Banking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Social Media Chat Support - Vietnamese Speaker Location: Kuala Lumpur Sentral, Malaysia. Salary: RM4000 (Basic) + RM500 complexity allowance + Housing Allowance RM200 Permanent Job Language: Vietnamese Speaker + English (English B1/B2) Joining Date: ASAP Headcount: 23 Highlight: Bachelor's Degree or Diploma with 1 year Call Center experience. School...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Social Element Full time

    Fully RemoteOur Social Media Moderators protect our clients' brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms.Have you ever fancied working in the social media industry but didn't know where to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Customer Service Executive -ChatTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Customer Service Bahasa Chat Process Chat Support- Handle all social media interactions including:Helping customers with their service issues, providing accurate information and...

  • Chat Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Other Language ExpertTimings:Shifting Schedule (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:ChatKey Skills: Vietnamese Chat Support- Chat Support VietnameseLocation: Kuala LumpurPay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200Qualifications:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FFF Media Group Sdn Bhd Full time

    We are looking for a social media strategist for our team in FFF Media GroupObjectives of this role Monitor analytics and metrics to gauge success of social media posts and ad campaigns Research social media trends and hashtags that relate to a target audience's interests Manage a social media content calendar for various channels, planning and scheduling...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Chat Support ExecutiveTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Japanese language Chat Support New & Urgent Requirements*Japanese Chat Support*We are currently #hiring for Customer Service Chat Support Japanese Speaker to support our biggest social media...

  • Chat Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude India Full time

    Chat Support - VietnameseLocation: Kuala LumpurPay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200Qualifications: Bachelor's degree in any field Can work on a rotational shift and on a weekend. Knowledge of social media platforms. Should have a valid passport for the next 14 monthsDuties & Responsibilities: Respond to customer queries...

  • Live Chat Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    PROJECT:Social MediaLOCATION:KL SentralJOB SCOPE: Handle and assist customers' general inquiries via chat support systems for social media eg, FB, Insta. Exceeding customer expectation in terms of customer service & accurate information. Working in a team to achieve the required KPI elements and SLA REQUIREMENTS:REQUIREMENTS: Excellent English communication...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ant Force Sdn Bhd Full time

    Office location:KL SentralWorking hour:8hour per day, 5day per week(Rotate shift)Job requirement: Must be fluent in Thai & English Able to work in office and rotate shiftJob description: Customer Service (handle VOICE CALL, CHAT & EMAIL (Mandarin Speaking Market) Ensure all SLAs are met accordingly Demonstrate strong customer service orientation and take...