Customer Service Professional

1 week ago


Alor Setar, Kedah, Malaysia 1Millennium International Sdn Bhd Full time

Details:

  • Responsible to ensure customer satisfaction in providing service information and inquiries, complaints and feedback are attended promptly in professional manner.
  • Handle inbound customer enquires & request including reports for no water supply, leak or pipe burst and billing enquiries.
  • To gather from the customer all the information necessary to fulfill their requirement and enter accurately into the appropriate system.
  • Responsible to ensure customer's satisfaction in form of courteous and prompt service and update customers with accurate information.
  • Ensure diligent follow up and fulfill promises made to customers.
  • Establish and maintain good relationships with customers, build better customer experience
  • Adhere strictly to the contact center standards operating procedures and guidelines.

Location:

Permanent Location - Alor Setar, Kedah (Effective Jan 2024)

Salary:
RM1800-RM2200 + Shift Allowance + KPI Allowance

Working 5 days per week (2 off days)

Requirement:

  • Minimum SPM with at least 1 years' experience in customer service related field.
  • Origin from Kedah / able to speak and understand Kedah dialect is a must
  • Basic computer knowledge (operating computer, MS Office Skills).
  • Willing to work flexible and shift hours.
  • Good communication skills in both English & Bahasa Malaysia.
  • Basic telephone communication skills.
  • Customer service oriented mindset
  • Ability to cope with stress and to remain calm in all customer service situations

Salary:
RM1, RM2,200.00 per month

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