IT Support

1 week ago


Subang Jaya, Selangor, Malaysia find Full time

Voice Call Handling:
excellent knowledge of handing voice calls.
-
Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
-
Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.

AD:
Knowledge on - Active directory, Proxy, DNS, Group Policy.

Network:
Knowledge on - LAN setup, basic routing and switching, passive networking.

Desktop Security:
Knowledge on - Antivirus deployment and update, patch management, monitoring and reporting.
-
Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
-
Printers: Hands on experience on managing printers (Local & Network printers)
  • Lexmark and HP Printers.
-
Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
-
ITIL: Knowledge of ITIL processes and procedures like
  • Incident, Service request fulfilment, Change, Problem etc
-
KM :Knowledge management understanding

-
MS Office: Good / excellent knowledge for support of MS Office and standard software
-
Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)
-
O365: Understanding of Microsoft Office (e.g. Office 365)

  • Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.
  • Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.
  • Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.
  • End user will be informed of the estimated time whereby his/her ticket will be attended to.
  • Manage all incidents/requests and act as an interface between the endusers and IT personnel and the Field Operation team

Job Requirements

  • High School Graduate, Diploma, IT education or comparable IT professional experience
  • Must have at least 1 year IT Support experience or in related field
  • Should be fluent in speaking, writing and reading in English (must be fluent to support American customers)

Salary:
RM3, RM3,500.00 per month

Schedule:

  • Day shift
  • Night shift

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • IT support: 1 year (preferred)

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