Fibre Operation Support

1 week ago


Subang Jaya, Selangor, Malaysia IT Business Solutions Sdn Bhd Full time

Office location:
CD Hub (Subang High Tech)

Contract Duration: 12 months

  • Salary: RM2,500 per month
  • Commission:
  • Order Management (individual commission can be up till RM,2500 per month)

Fibre Operation Support (Order Management) - 3 Vacancies

Responsibilities:

  • Secure customer appointment & liase with partners closely to secure appointments
  • Explain & set expectations on product & terms and conditions on fibre installation.
  • Willing to explore & adapt new ways to manage customer experience
  • Propose ideas to ensure enhanced service delivery, minimizing customer complaints.
  • Manage relationship with external service providers to coordinate service & meet SLAs.

Requirements:

  • Minimum 23 years in operations / customer service
  • Experience in managing customer situations with ability to engage directly with customer when required.

Job Types:
Full-time, Contract

Contract length: 12 months

Pay:
Up to RM2,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay


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