Executive, Business Operations Support

1 week ago


Subang Jaya, Selangor, Malaysia Malacca Securities Sdn Bhd Full time

Job Overview:

  • Responsible for providing support and assistance to the business by addressing internal and external clients inquiries and concerns.
  • Act as the first point of contact of a company, build and maintain good customer relationships.

Responsibilities:

  • Stockbroking/Securities Market
  • Assist clients with inquiries, transactions, and account statements related to trading accounts.
  • Guide clients on utilizing the company's platform features to boost business growth.
  • Collaborate with departments to improve client experience efficiently.
  • Maintain precise and confidential records of client interactions and transactions.
  • Handle client inquiries during market disruptions, technical outages, or emergencies in covered securities markets.
  • In general
  • Provide information, assistance, and solutions to client inquiries.
  • Aid clients in understanding platform features and operational processes for informed service utilization.
  • Assist customers with accountrelated tasks like creation, password resets, and profile updates.
  • Ensure account security and verify customer identities as required.
  • Accurately record and maintain customer information in the company's database or CRM system.

Job Requirements:

  • Possess at least a Diploma, Advanced Diploma, or Bachelor's degree in any field.
  • Fresh graduates are encouraged to apply.
  • Selfinitiative and proactive attitude.
  • 12 years of equivalent experience will be an added advantage.
  • Fluent in English and Malay communication; the ability to communicate in Mandarin is an added advantage.
  • Ability to work in shifts & public holiday consisting of 9 working hours, including a 1hour break; experience in the midnight shift is advantageous.

What you can gain:

  • Enhance communication skills.
  • Gain expertise in global equities trading, including platforms, settlement procedures, and diverse products.
  • Develop problemsolving abilities and attention to detail.
  • Adapt to dynamic market conditions and customer needs in a fastpaced environment.
  • Build strong customer relationships for high satisfaction.
  • Collaborate effectively with trading desks, compliance, and operations for shared goals.

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)
Expected Start Date: 03/11/2024

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