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Customer Support Executive

3 months ago

Subang Jaya, Selangor, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

Job Descriptions:

  • Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
  • Professionally handle high volume of inquiries from customers and resolve them within the agreed SLA.
  • Ensure KPI targets (e

g:
service levels, customer satisfaction index, first call resolution, productivity etc) are met consistently to achieve overall contact center objectives.

  • Providing internal and external customers with solutions that are meaningful, beneficial and address their needs with a focus on service excellence and first call resolution.
  • Initiating escalation procedures and advising appropriate teams of urgent customer servicing issues.
  • Process orders or requests and document all call information according to standard operating procedures.
  • Actively promote and educate customers on the use of remote support, selfhelp and enhance customer satisfaction.
  • Follow up customer calls where necessary.
  • Keeping customers' records updated through accurate data entry and escalation of service contract administration issues.
  • As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
  • Conduct daily activities in accordance with FUJIFILM Business Innovation's policies, procedures and code of conduct.
  • Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation's policies.
  • To perform any other job assignments/ duties as may be required from time to time.
  • Providing support to Contract Services Managers to ensure that contractual obligations are met.
  • Participate in team building activities

Requirements:

  • Diploma/Degree in any discipline. Fresh graduate is encouraged to apply.
  • At least one (1) year working experience in contact center or customer support related field.
  • Good command of spoken and written English.
  • Demonstrate excellent communication and problemsolving skills.
  • Highly motivated and resultoriented team player with good interpersonal skills.
  • Able to work independently and as a team.
  • Have pleasant disposition and attitude.
  • Ability to handle stressful situation appropriately.
  • Able to work on rotational shifts and public holidays.

Job Type:
Contract

Contract length: 12 months

Salary:
RM3, RM4,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • Able to start immediately?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer service: 1 year (preferred)