IT Support Manager

1 week ago


Subang Jaya, Selangor, Malaysia Upscale Sdn Bhd Full time

Summary:


We are seeking a highly motivated and experienced IT Support Manager to lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds.

As an IT Support Manager, you will be responsible for the day-to-day operations of the IT support team, ensuring that they are providing high-quality support to our customers.

You will also be responsible for the development and implementation of new support processes and procedures.

Responsibilities:

  • Lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds.
  • Ensure that the IT support team is providing highquality support to our customers.
  • Develop and implement new support processes and procedures.
  • Manage the IT support budget.
  • Mentor and develop junior IT support staff.
  • Stay uptodate on the latest cybersecurity threats and vulnerabilities.
  • Respond to security incidents in a timely and effective manner.

Qualifications:

  • 5+ years of experience in IT support, with 3+ years of experience in a supervisory or management role.
  • Experience in leading and coaching a team of IT professionals.
  • Experience in implement or maintain security solutions including SIEM, firewalls, EDR and etc.
  • Proven ability to develop and implement new support processes and procedures.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving and analytical skills.
  • Ability to work independently and as part of a team.
  • Experience with cybersecurity threats and vulnerabilities is a plus.

Job Types:
Full-time, Permanent

Salary:
RM6, RM8,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Experience:

  • IT support: 5 years (preferred)
- manager: 3 years (preferred)
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