IT Support Manager
1 week ago
Summary:
We are seeking a highly motivated and experienced IT Support Manager to lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds.
As an IT Support Manager, you will be responsible for the day-to-day operations of the IT support team, ensuring that they are providing high-quality support to our customers.
You will also be responsible for the development and implementation of new support processes and procedures.Responsibilities:
- Lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds.
- Ensure that the IT support team is providing highquality support to our customers.
- Develop and implement new support processes and procedures.
- Manage the IT support budget.
- Mentor and develop junior IT support staff.
- Stay uptodate on the latest cybersecurity threats and vulnerabilities.
- Respond to security incidents in a timely and effective manner.
Qualifications:
- 5+ years of experience in IT support, with 3+ years of experience in a supervisory or management role.
- Experience in leading and coaching a team of IT professionals.
- Experience in implement or maintain security solutions including SIEM, firewalls, EDR and etc.
- Proven ability to develop and implement new support processes and procedures.
- Excellent communication and interpersonal skills.
- Strong problemsolving and analytical skills.
- Ability to work independently and as part of a team.
- Experience with cybersecurity threats and vulnerabilities is a plus.
Job Types:
Full-time, Permanent
Salary:
RM6, RM8,000.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
Experience:
- IT support: 5 years (preferred)
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