![DJB International Sdn Bhd](https://logo.fastjobs.my/companylogo/81/99/03/00/39981_logo.png?1=1&t=1715570274)
Customer Care #FreshThisWeek
2 weeks ago
Job Position:
Customer Service Specialist
Job Description:
Real-time handling of customer text and phone messages: Provide instant troubleshooting for customers on DJB service platforms (LINE@ / Facebook fan page / company email / Shopee Chat / YouTube channel comments / WhatsApp), creating an excellent service experience.
Maintain DJB customer management system:
Customer service specialists will frequently operate DJB's customer management system, maintaining and updating the data within. Other tasks assigned by supervisors.
Who is this position suitable for? Effective task organization:
Ability to handle multiple tasks simultaneously and clarify the order of task processing.
Patience and attention to detail:
Possess patience and pay attention to details
Empathy:
Understand the reasons and emotions behind others' issues, and provide appropriate assistance.
Pursuit of learning and growth:
You will have opportunities to actively participate in company operations, embracing the high dynamics of a start-up company and growing with the team
Working Hours:
Day Shift (Rotating Shift): (Early) 8:00 AM to 4:00 PM (Late) 4:00 PM to 12:00 AMNight Shift (Scheduled Shift): 12:00 AM to 8:00 AM
Language Requirements:
Mandarin & English
Skill Set:
Typing in Chinese: words per minute
Job Skills:
Handling customer complaints, product introductions and sales explanations, operating spreadsheet software
Other Requirements:
Basic Requirements:
Familiarity with office software operations (Excel, Word, Google Drive, various documents), good communication skills, good emotional intelligence management
Bonus Requirements:
Experience in start-up industries, over 1 year of customer service experience, knowledge of Japanese, Korean, and other languages
Vacation Policy:
Rotational rest days
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