Business Analyst

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Junzo Sdn Bhd Full time

JOB RESPONSIBILITIES

Salesforce Configuration and Enhancement:

  • Collaborate closely with product owners and business users to gather a clear understanding of business objectives and processes.
  • Create functional specifications that align with Salesforce best practices and business objectives.
  • Configure Salesforce to meet business needs, including customizations, automation, and data integrations.
  • Conduct thorough testing and ensure quality assurance of system changes before deployment.
  • Facilitate user acceptance testing (UAT) and provide training and support to ensure successful adoption of new features and enhancements.

Documentation Management:

  • Work closely with stakeholders, administrators, and developers to gather information and create comprehensive documentation for our Salesforce orgs and integrated systems.
  • Document existing configurations, customizations, workflows, and data models to ensure a clear understanding of the systems' architecture.
  • Develop user guides, standard operating procedures (SOPs), and best practice documents for various business processes.
  • Continuously update and maintain the documentation repository to ensure accuracy and accessibility.

Data Analysis and Reporting:

  • Analyze data from various systems and Salesforce orgs to identify trends, patterns, and insights.
  • Develop meaningful reports and dashboards to provide stakeholders with actionable information for decisionmaking.
  • Identify data quality issues and work with relevant teams to implement data cleansing and data governance practices.

Task Management and Prioritization:

  • Collaborate with crossfunctional teams, including developers, testers, and stakeholders, to define and prioritize project tasks in alignment with Agile principles.
  • Participate in Agile ceremonies, such as sprint planning, daily standups, and retrospectives, actively contributing to the team's understanding of project requirements and progresses.
  • Break down complex project requirements into smaller, actionable tasks, ensuring clarity and feasibility for the development team.
  • Create and maintain the product backlog, continuously refining and prioritizing user stories based on business value, dependencies, and feedback.

Project Management:

  • Work closely with the Product Owner to ensure that requirements are well defined, prioritized, and ready for development.
  • Facilitate discussions to resolve conflicting priorities and dependencies, ensuring efficient task allocation and resource utilization.
  • Provide regular updates on task status and velocity to stakeholders, promoting transparency and facilitating effective decisionmaking.
  • Collaborate with the development team to address any questions, clarify requirements, and provide guidance on task execution.
  • Support Salesforce enhancement projects by assisting in project planning, coordination, and monitoring.
  • Collaborate with crossfunctional teams to define project requirements, deliverables, and timelines.
  • Assist in risk identification and mitigation strategies to ensure successful project outcomes.
  • Provide regular project status updates and communicate effectively with stakeholders.

JOB REQUIREMENTS:

  • 4+ years of experience as a Business Analyst, with at least 2 years working with Salesforce.
  • Strong documentation skills, with the ability to create comprehensive documentation from limited existing resources.
  • Proven experience in Salesforce configuration, customization, and data management.
  • Familiarity with Salesforce workflows, reports, and dashboards.
  • Strong analytical and problemsolving skills.
  • Experience with agile methodologies.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and nontechnical stakeholders.
  • Selfmotivated and proactive, with the ability to work independently and prioritize tasks.
  • Salesforce certifications (such as Salesforce Certified Administrator or Salesforce Certified Business Analyst) are a plus.
  • An ability to quickly learn and understand complex systems.
  • Experience working in FMCG, Healthcare or Technology industries and a shared services environment with stakeholders in multiple countries would be a plus.
  • Process modelling
  • Business and process knowledge
  • High affinity with technology, innovation, and change.
  • Ability to work independently.
  • Collaborate with diverse teams

Job Type:
Contract

Salary:
Up to RM10,000.00 per month

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