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E-commerce Support(Assistant Manager)
3 months ago
Job Title:
E-commerce Support Assistant Manager
Location:
Johor Bahru
Industry:
Jewellery/Luxury retail
Salary Range:
RM5000-RM8500
Provide Ecommerce support for all business brands. The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.
Responsibilities:
- Maintenance of Ecommerce database (pricing, description, specification, images)
- Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.
- Prepare campaign launches & activations through new product images/inventory for uploading, price changes.
- Assist in Live sale preparation & after sale event/campaign summary report
- Monitor stores arrangement for online orders
- Order processing & info dissemination for fulfilment support
- Coach the team for service performance
- Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and Inhouse website tactical promotions/activations)
- Good understanding of ecommerce process flow and customer expectations
- Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations.
- Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment).
- Other backend supports roles
- Monitoring retail gold price and keep update the selling price in every platform.
- Execute activities driven by data analytics
- Implement preventive and corrective measures of disaster recovery plan.
- Track and report business outcomes of datadriven insights.
- Any other tasks as assigned.
Qualifications & Experience:
- Minimum of 3 years of relevant experience in Ecommerce support or related fields.
- Ability to adapt to flexible working hours and accommodate the dynamic needs of the role.
- Proficiency in administrative tasks such as data management, inventory tracking, and report generation.
- Strong customer service orientation with a focus on delivering exceptional service to both internal and external stakeholders.
- Demonstrated ability to effectively coach and manage a team to achieve desired outcomes.
- Experience in retail operations is an added advantage, particularly in understanding retail dynamics and customer behaviour.
- Proven experience in inventory management, including inventory tracking, replenishment, and optimization.
Salary:
RM5, RM8,500.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Are you okay with working flexible hours and handling changes in your job duties when needed?
- Have you ever handled the behindthescenes tasks in Ecommerce, like organizing data, managing campaigns, and processing orders for delivery?
Language:
- mandarin (required)