Resident Manager
2 weeks ago
Responsibilities:
- Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
- Manage activities and allocate responsibilities to achieve the most efficient operating model.
- Plan budgets/expenses, analyze and interpret financial information and monitor sales and profits.
- Establish and implement an intuitive and efficient marketing strategy to promote the hotel's services.
- Interact with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Work with external parties such as suppliers, travel agencies, event/conference planners etc.
- Monitor facilities regularly and enforce strict compliance with health and safety standards.
Requirements:
- Proven experience as Hotel Manager or relevant role.
- Fluency in English; knowledge of other languages is a plus.
- Understanding of all hotel management best practices and relevant laws and guidelines.
- Strong knowledge of MS Office; knowledge of hotel management software (IFCA) is an advantage.
- Exemplary customer service skills as well as a business mindset.
- Good attitude in decisionmaking and problemsolving.
- Reliable with an ability to multitask and work well under pressure.
- Excellent leadership skills and a great attention to detail.
- Must be willing to work at Cameron Highlands.
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