Resident Manager

2 weeks ago


Cameron Highlands, Malaysia Heritage Hotel Cameron Highlands Full time

Responsibilities:

  • Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
  • Manage activities and allocate responsibilities to achieve the most efficient operating model.
  • Plan budgets/expenses, analyze and interpret financial information and monitor sales and profits.
  • Establish and implement an intuitive and efficient marketing strategy to promote the hotel's services.
  • Interact with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Work with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Monitor facilities regularly and enforce strict compliance with health and safety standards.

Requirements:

  • Proven experience as Hotel Manager or relevant role.
  • Fluency in English; knowledge of other languages is a plus.
  • Understanding of all hotel management best practices and relevant laws and guidelines.
  • Strong knowledge of MS Office; knowledge of hotel management software (IFCA) is an advantage.
  • Exemplary customer service skills as well as a business mindset.
  • Good attitude in decisionmaking and problemsolving.
  • Reliable with an ability to multitask and work well under pressure.
  • Excellent leadership skills and a great attention to detail.
  • Must be willing to work at Cameron Highlands.

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