Reservation Associate

1 week ago

Nusajaya, Malaysia GCB MANAGEMENT SDN BHD Full time
Register guests and assigns rooms. Accommodates special requests whenever possible.

  • Assists in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.

  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be salesminded. Presents options and alternatives to guests and helps in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early checkins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows how to use front office equipment.

Job Types:
Full-time, Permanent

Salary:
RM1, RM1,900.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus
Expected Start Date: 04/15/2024

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