Technical Writer Kl

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time
SWIFT Kuala Lumpur, MalaysiaPosted 4 hours ago Permanent Competitive

  • Technical Writer KL

About the Role
We are looking for a passionate and skilled Technical Writer to join us in our Kuala Lumpur, Malaysia location.

You will be working alongside a dynamic, international team who are fully responsible for end-to-end delivery - from customer engagement to operations.


  • As a driving force of technological change, we operate in a true agile way. You will have a unique opportunity to expand your reach in terms of knowledge, network, and build your expertise through SWIFT's global platform.
    What to expect.
  • Plan, deliver, monitor, and maintain tailored assets with awareness of the Customer Journey and Knowledge progression.
  • Ensure that deliverables and delivery channels are in sync with the Documentation Framework and Asset Library.
  • Engage with your partner to drive for customer feedback on deliverables. Be aware of the delivery channels and personnel that are involved in customerfacing communication. Drive for regular involvement with those channels and peers.
  • Act with awareness of your peers' deliverables and best practices (tools, processes, partner cooperation).
  • Provide governance security by working in a transparent and auditable fashion.
  • Participate in the creation and maintenance of UI strings and error messages. Ensure that the terminology in your deliverables is in sync with the product UI.
  • Write information about a product or service to suit the needs and tasks of a specific user.
  • Organise the information in a way to ensure a frictionless customer experience.
  • Publish the information in a format suited for the information (for example, HTML, PDF, and online help).

What will make you successful?

  • Possess a degree in English, Technical Communications, or a computingrelated discipline.
  • Team player, with good communication and interpersonal skills.
  • Willing to learn about technology products and services.
  • Willing to collaborate in an Agile development environment.
  • Able to work to deadlines, and to follow best practices.
  • Work quickly and accurately within strict time constraints.
  • Excellent writing skills in English.
  • Ability to chunk and organise information for an audience type.
  • Experience with the following tools and operating systems is desirable: Microsoft Office Suite, Windows, Linux, UNIX, Adobe Acrobat, Acrolinx.
  • Familiarity with Alfresco/Componize or another component content management system (CCMS) is a bonus.
  • Knowledge of oXygen Editor, other XML or HTML editors, and DITA are a bonus.
You may like to know the team better by knowing the people in the team. Review

  • LinkedIn profile of the people on the list below:
  • Logalatchumi Balakrishnan Senior Technical Writer at SWIFT
  • Natasya Rosli Talent Acquisition Specialist APAC (Recruitment Partner to this role)
    What we offer
We put you in control of career

  • We give you a competitive package
  • We help you perform at your best
  • We help you make a difference
  • We give you the freedom to be yourself
    We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of

age, background, culture, colour, disability, gender, nationality, race, religion

, or veteran/military status.

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