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Inside Presales Print Technical Consultant

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hewlett Packard Full time

About the Role:


As an
Inside Presales Print Technical Consultant, Thailand Market (Thai Speaking) t, you will provide technical presales support for the HP Commercial portfolio of Print products, services and solutions.

Our team supports multiple languages across the world ensuring a diverse and collaborative work environment.

Key Highlights:

  • The job provides continuous facetoface, handson, and virtual training sessions on cuttingedge technologies, HP's leading products, and solutions, both locally and internationally.

Mission of the Inside Presales Technical Consultant (TC):
Our mission is to support sales opportunities by providing technical guidance through various communication channels.

Assist our End-User sales and Channel teams in navigating Print products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).


Responsibilities:

  • Provide technical recommendations, direction, and guidance on HP Print offerings.
  • Respond to and track technical questions from internal or external requestors.
  • Present the advantages of HP's Personal Systems products and solutions.
  • Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ).
  • Support sales opportunities with indepth technical understanding of HP's offerings.
  • Provide support on the status of technical and environmental regulations.
  • Deliver trainings to other departments about Print products and solutions.
  • Manage technical escalations and provide proactive technical updates to the sales community.
  • Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources.
  • Maintain a high level of service quality and total customer experience (TCE).
  • Ensure a competitive and appropriate level of technical and professional competence.

Individuals who do well in this role at HP, usually possess:


  • Advanced proficiency in spoken and written Thai and English to manage Thailand market*
  • Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
  • Current experience and knowledge in printing technologies, hardware, operating systems, software, and networking technologies.
  • Strong analytical, organizational, and team skills, with troubleshooting and problemsolving abilities.
  • Selfmotivated with the ability to operate with mínimal tactical direction.
  • Demonstrated motivation to seek knowledge and continuous learning.
  • Typically, minimum 3 years of relevant work experience.
  • Sustainable impact is HP's commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision to create technology that makes life better for everyone, everywhere._
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