Online Assisted Services

2 weeks ago


Bandar Sunway, Malaysia Brandt International Sdn Bhd Full time

Job Brief:

Job Responsibilities:

  • Provide quality non voice customer support (24/7) for our customers.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Keep records of customer interactions and transactions
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle complaints, and provide appropriate solutions and alternatives within the time limits.
  • Take extra mile to engage customers.
  • To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

BASIC REQUIREMENTS

  • Must possess at least a SPM in any relevant field with at least 2 year working experience as Live Chat Customer Service.
  • Required language (s): English & Bahasa Malaysia,
  • Applicants should be Malaysians citizens
  • Excellent written communication skills in English
  • Ability to communicate results to management and in a fast paced environment.
  • Able to start work immediately.

Job Type:
Contract

Contract length: 12 months

Salary:
RM2, RM3,700.00 per month

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay

Application Question(s):

  • What is your salary expectation?
  • How long is your notice period?


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