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Online Assisted Services
2 weeks ago
Job Brief:
Job Responsibilities:
- Provide quality non voice customer support (24/7) for our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).
BASIC REQUIREMENTS
- Must possess at least a SPM in any relevant field with at least 2 year working experience as Live Chat Customer Service.
- Required language (s): English & Bahasa Malaysia,
- Applicants should be Malaysians citizens
- Excellent written communication skills in English
- Ability to communicate results to management and in a fast paced environment.
- Able to start work immediately.
Job Type:
Contract
Contract length: 12 months
Salary:
RM2, RM3,700.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- What is your salary expectation?
- How long is your notice period?
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