Online Customer Support Chat

**Responsibilities**: - **Provide prompt and effective customer support through live chat channels.**: - **Address customer inquiries, concerns, and issues in a professional and courteous manner.**: - **Assist customers in navigating our products/services and resolving problems.**: - Create engaging and persuasive copy for various marketing materials,...

**Responsibilities**: - **Provide prompt and effective customer support through live chat channels.**: - **Address customer inquiries, concerns, and issues in a professional and courteous manner.**: - **Assist customers in navigating our products/services and resolving problems.**: - Create engaging and persuasive copy for various marketing materials,...

**Responsibilities**: - **Provide prompt and effective customer support through live chat channels.**: - **Address customer inquiries, concerns, and issues in a professional and courteous manner.**: - **Assist customers in navigating our products/services and resolving problems.**: - Create engaging and persuasive copy for various marketing materials,...

**Job description** **Job Overview**: Customer Service Live Chat cum Copywriter. You will be responsible for engaging with our customers through live chat support and crafting compelling written content to enhance our brand messaging. **Responsibilities**: **Live Chat Support**: Provide prompt and effective customer support through live chat...

Job Responsibilities: - Use online chat, social media, and other communication tools to address issues and complaints from the Chinese market. Respond to questions about products, services, or orders, ensuring that customers receive timely and satisfactory solutions. - Establish close relationships with new and existing customers via phone or chat tools. -...

Key Highlight: - 1 year contract - Salary range from RM2,500 - RM3,200 - Well-known telco company **Requirements**: - Minimum SPM holder - 1-3 years’ experience in customer service industry. - Excellent written and verbal communication skills in both English and Bahasa Malaysia - Strong computer and typing skills. - Willing to work in a shift...

**Full Time Online E-commerce Merchant Account Manager** **Salary: RM3000-RM5000** **Working Hours: 9AM to 6PM** **Working Day: 5 days** **Responsibilities**: - Find shops that are interested in selling on TikTok and live stream. - Provide training and guidance to merchant shops. - Upload and manage content of online shops. - Update logs and...

*Industry: Distributor, Wholesaler, E-Commerce, Food Repack Industry Job Responsibility: -- Process online orders daily - Responsible for weighing & packaging food products according to customer's order - Responsible for picking & wrapping orders - Monitor inventory and restock daily - Report if any products found damaged or expired or pest related -...

Company Overview: Job Descriptions: - Conduct follow-up calls or chats for customers who have expressed interest in specific products or services. - Provide detailed product information and address customer inquiries effectively. - Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions. - Offer...

Interact with consumers through the phone, live chats and social media platforms - Perform service recovery should there be unresolved issues via phone communication. - Provide guidance to prepaid and postpaid users on the App usage for their convenience. - Provide explanation on handphone requirements should users enquire further. - Perform adjustments for...

**Age range: 26-35** **Responsibilities**: - Specifying and building tools to improve the speed and quality of support. - Analyzing support workflows and making suggestions to improve efficiency and effectiveness. - Working closely with product teams to understand and give input into product changes relating to the customer service department. - Assisting...

掌握较强的专业知识，把控客户需求和情绪，为其提供优质专业的服务 - 对客户与组员所提问题的解答要礼貌、热情、迅速，并做到语音清晰，平等待客，耐心细致 - 依据公司准则，以邮件或线上方式，处理产品相关咨询，投诉或任何有和产品相关的问题 -...

**Responsibilities**: - Review and moderate all user-generated content and user profiles (either pre-, post - or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required. - Manage the banned user process, and track and remove previously banned users - Maintain the Moderation Guidelines...

At least 1 year marketing experience, fresh graduate is welcome to apply - Excellent written and verbal communication skills - Must have strong analytical skills to analyze metrics and create reports - Should be capable to follow up on requests and meet deadlines. - Good understanding of office management and marketing principles - Proficiency in full...

**Responsibilities**: - Experience in handling basic technical / troubleshooting on home fiber related calls - Provide tech support for customers for their account. - Verified users, addressed, resolved and documented issues with customers - Identify and maximize upselling and cross selling sales opportunities. **; Requirements: - Job Requirement**: -...

**Job Scope**: - Respond to online platform, calls, SMS etc - Salesforce CRM System and maintain database - Appointment scheduling - Follow up with patients **Requirements**: - At least a Diploma - At least 2 Year(s) of working experience in the related field - Must be able to **READ & TYPE in MANDARIN, ENGLISH & BM** as the position - needs to deal with...

**KEY ACCOUNTABILITIES** - Provide quality customer support (24/7) through Voice and Digital channels for our customers. - Obtain and evaluate all relevant information to handle product and service inquiries. - Keep records of customer interactions and transactions - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable...

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors...) - Ensure the targets (performance, quality, cost) are reached by the team who is responsible for - Lead the team by bringing team spirit, encouraging continuous improvement initiatives - Coach the team by sharing his/her experience and bringing trust and...

**Responsibilities**: - Key contact point for web customers and outlets across the Group on all queries. - Responsible to resolve any problems raised by outlets and web customers. - Overseeing all orders placed on web sites. - Liaising with couriers agencies to arrange all deliveries. - Managing returns and arranging exchanges. - To review and validate...

**Benefits**: - Medical benefits provided. - Birthday staff voucher. - Company monthly event. - Transport Allowance & Mobile Allowance provided for work purpose. - Easy access. Office is located near BRT station (SunMed BRT). - Strategic location, nearby facilities eg. bank, restaurant and supermarkets. - You will have the opportunity to climb the corporate...