Live Chat Customer Support

**Responsibilities**: - **Provide prompt and effective customer support through live chat channels.**: - **Address customer inquiries, concerns, and issues in a professional and courteous manner.**: - **Assist customers in navigating our products/services and resolving problems.**: - Create engaging and persuasive copy for various marketing materials,...

**Job description** **Job Overview**: Customer Service Live Chat cum Copywriter. You will be responsible for engaging with our customers through live chat support and crafting compelling written content to enhance our brand messaging. **Responsibilities**: **Live Chat Support**: Provide prompt and effective customer support through live chat...

Key Highlight: - 1 year contract - Salary range from RM2,500 - RM3,200 - Well-known telco company **Requirements**: - Minimum SPM holder - 1-3 years’ experience in customer service industry. - Excellent written and verbal communication skills in both English and Bahasa Malaysia - Strong computer and typing skills. - Willing to work in a shift...

**Responsibilities**: - Review and moderate all user-generated content and user profiles (either pre-, post - or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required. - Manage the banned user process, and track and remove previously banned users - Maintain the Moderation Guidelines...

Interact with consumers through the phone, live chats and social media platforms - Perform service recovery should there be unresolved issues via phone communication. - Provide guidance to prepaid and postpaid users on the App usage for their convenience. - Provide explanation on handphone requirements should users enquire further. - Perform adjustments for...

掌握较强的专业知识，把控客户需求和情绪，为其提供优质专业的服务 - 对客户与组员所提问题的解答要礼貌、热情、迅速，并做到语音清晰，平等待客，耐心细致 - 依据公司准则，以邮件或线上方式，处理产品相关咨询，投诉或任何有和产品相关的问题 -...

Job and Responsibilities: (Stationery ) - Host and manage live streams, ensuring their smooth execution and monitoring effectiveness. - Interact with viewers, present products and services, address queries, and maintain a lively atmosphere to drive traffic and engagement. - Create creative content according to trends. - Update content daily. - Stay up to...

**Key Responsibilities**: - To host livestream session on TikTok platform - To interact with customers through live broadcast - To prepare the scripts and flows & making sure the it runs smooth - To brainstorm daily content for both post video(s) & livestream(s) - As a front-liner or image of company. **Key Requirements**: - With or without experience....

**Key Responsibilities**: - To host livestream session on TikTok platform - To interact with customers through live broadcast - To prepare the scripts and flows & making sure the it runs smooth - To brainstorm daily content for both post video(s) & livestream(s) - As a front-liner or image of company. **Key Requirements**: - With or without experience....

Company Overview: Job Descriptions: - Conduct follow-up calls or chats for customers who have expressed interest in specific products or services. - Provide detailed product information and address customer inquiries effectively. - Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions. - Offer...

**Key Responsibilities**: - To host livestream session on TikTok platform - To interact with customers through live broadcast - To prepare the scripts and flows & making sure the it runs smooth - To brainstorm daily content for both post video(s) & livestream(s) - As a front-liner or image of company. **Key Requirements**: - With or without experience....

**Age range: 26-35** **Responsibilities**: - Specifying and building tools to improve the speed and quality of support. - Analyzing support workflows and making suggestions to improve efficiency and effectiveness. - Working closely with product teams to understand and give input into product changes relating to the customer service department. - Assisting...

Job Responsibilities: - Use online chat, social media, and other communication tools to address issues and complaints from the Chinese market. Respond to questions about products, services, or orders, ensuring that customers receive timely and satisfactory solutions. - Establish close relationships with new and existing customers via phone or chat tools. -...

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors...) - Ensure the targets (performance, quality, cost) are reached by the team who is responsible for - Lead the team by bringing team spirit, encouraging continuous improvement initiatives - Coach the team by sharing his/her experience and bringing trust and...

Handle customer enquiries, i.e. to provide quotation and technical information. - Supports tender documentation work when required. - Involve in the procurement and delivery of goods. - Provide pre-sales technical assistance, product demonstrations, customer education on using the products supplied. - Troubleshoot simple technical issues and provide prompt...

**Job Overview: -** We are seeking a motivated and organized individual to join our team as a Product cum Admin Support. This role will assist with various tasks related to customers’ inquiries, troubleshooting product-related issues, providing solution to ensure a seamless user experience and administrative support. **Job Responsibilities: -** - Guide...

**(Together we Create the future.)** **V Create Asiawide Group is an organization specializing in marketing, client acquisition and strategic business intelligence solution for our clients across a range of industries. We owe much of our success to our innovative and progressive approach to our clients' customers. Our forte is providing solutions and...

**Key Responsibilities**: **Customer Service**: - Provide accurate information about products, services, pricing, and company policies to customers. - Assist customers in resolving issues, troubleshooting problems, and escalating complex cases as necessary. - Maintain a positive and empathetic attitude while addressing customer needs, aiming to exceed their...

Provide service advisory and explaining admission requirement and procedures to customers. - Liaising and coordinating with fellow colleagues on the service status of customers. - Handle feedback from customers with good closure. - Assist in the billing, collection of payment and handling of day-end settlement. - Tactfully and professionally follow up with...

Provide service advisory and explaining admission requirement and procedures to customers. - Liaising and coordinating with fellow colleagues on the service status of customers. - Handle feedback from customers with good closure. - Assist in the billing, collection of payment and handling of day-end settlement. - Tactfully and professionally follow up with...