Customer Service Admin Executive

2 weeks ago

Bandar Sunway, Malaysia Enso S&A Health House Sdn Bhd Full time

**Key Responsibilities**:
**Customer Service**:

- Provide accurate information about products, services, pricing, and company policies to customers.
- Assist customers in resolving issues, troubleshooting problems, and escalating complex cases as necessary.
- Maintain a positive and empathetic attitude while addressing customer needs, aiming to exceed their expectations.
- Handle customer feedback, both positive and negative, with professionalism and tact.

**Administrative Support**:

- Perform general administrative tasks such as data entry, filing, and document management.
- Assist in coordinating appointments and preparing relevant materials.
- Support internal teams with administrative tasks.
- Manage and maintain databases, ensuring accuracy and confidentiality of information.

**Documentation and Reporting**:

- Maintain accurate records of customer interactions, transactions, and inquiries.
- Generate regular and ad hoc reports on customer service metrics and administrative activities.
- Monitor trends in customer inquiries and issues, identifying opportunities for process improvements.

**Qualifications**:
**Education and Experience**:

- Bachelor's degree in a relevant field or equivalent work experience.
- Previous experience in customer service, administrative support, or a related role is preferred.

**Skills**:

- Strong interpersonal and communication skills, both written and verbal.
- Excellent problem-solving abilities and a proactive attitude.
- Proficiency in using office software such as Microsoft Office.
- Attention to detail and accuracy in data entry and record keeping.
- Ability to handle confidential information with discretion.
- Time management skills and the ability to prioritize tasks effectively.
- Familiarity with CRM software or ticketing systems is a plus.

**Traits**:

- Positive and professional demeanor when interacting with customers and colleagues.
- Adaptability to changing priorities and a fast-paced environment.
- Willingness to learn and grow within the role.
- Strong team player with the capability to work independently.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development.
- Opportunity to contribute to a collaborative and supportive team culture.
- Potential for advancement within the organization.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Rotational shift

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