Customer Service Admin

6 months ago


Bandar Sunway, Malaysia VDRIVE SDN. BHD. Full time

1. To handle phones calls and enquiries

2. Handle administrative work and basic booking keeping

3. Perform other responsibilities and task as assigned
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints. **Knowing our products inside and out so that you can answer questions.**:

- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives. **Ensure customer satisfaction and provide professional customer support.**

**WORKING - MONDAY TO THURSDAY 9am to 5pm, FRIDAY 9am to 1pm (alternate)**

Pay: RM1,800.00 - RM2,500.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus


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