Customer Service Representative

1. To handle phones calls and enquiries 2. Handle administrative work and basic booking keeping 3. Perform other responsibilities and task as assigned - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints....

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors...) - Ensure the targets (performance, quality, cost) are reached by the team who is responsible for - Lead the team by bringing team spirit, encouraging continuous improvement initiatives - Coach the team by sharing his/her experience and bringing trust and...

Able to speak and read in mandarin - Answering all calls to our dedicated customer service lines - Responding to billing enquiries - Reminding customers to pay debts - Build sustainable relationships and trust with customer accounts through open and interactive communication - Handle customer complaints, provide appropriate solutions and alternatives within...

**(Together we Create the future.)** **V Create Asiawide Group is an organization specializing in marketing, client acquisition and strategic business intelligence solution for our clients across a range of industries. We owe much of our success to our innovative and progressive approach to our clients' customers. Our forte is providing solutions and...

We established since 2000, we are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization. **BENEFITS: - ** - Travel opportunity...

**Customer Service and Attend to Enquiries** - Receive customers’ enquiries (walk-in or via telephone) and provide the information required - Providing clear directions of Hospital’s facilities to customer upon inquiry - Handling customer/patients’ queries and providing clear explanations and information - Assisting patients by directing the customers...

**Customer Service and Attend to Enquiries** - Receive customers’ enquiries (walk-in or via telephone) and provide the information required - Providing clear directions of Hospital’s facilities to customer upon inquiry - Handling customer/patients’ queries and providing clear explanations and information - Assisting patients by directing the customers...

**Benefits**: - Shift allowance - OT Claim - Hospitalization and SurgeryGroup term life - Medical claim - EPF - SOCSO **Requirements**: - Min. SPM/Diploma in any field - At least 1 year experience in call center - Can start immediately **Job scope**: - Supporting on telco matter in call center role. - As a critical front line position, responsible for...

**Position Overview**: The Customer Service (Outbound Call) representative is responsible for making sales calls to promote and sell telecommunication products and services. **Key Responsibilities**: - Make outbound sales calls to potential and existing customers. - Promote prepaid, postpaid, and fiber services. - Achieve individual and team sales...

**JOB PURPOSE** To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels. **JOB DESCRIPTIONS** - To handle costing and billing for shipments - Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection - Resolve customers’...

Job Responsibilities: - Use online chat, social media, and other communication tools to address issues and complaints from the Chinese market. Respond to questions about products, services, or orders, ensuring that customers receive timely and satisfactory solutions. - Establish close relationships with new and existing customers via phone or chat tools. -...

**Company Background: Property Management** Job Responsibilities: - Attend to owner's inquiries and resolve their problems/ complaints, report and follow up with contractors on rectification of defects. - Coordinate with the Project Manager, contractors and maintenance team on property inspection/ maintenance/ issues - Ensure smooth handover of property...

**Key Responsibilities**: **Customer Service**: - Provide accurate information about products, services, pricing, and company policies to customers. - Assist customers in resolving issues, troubleshooting problems, and escalating complex cases as necessary. - Maintain a positive and empathetic attitude while addressing customer needs, aiming to exceed their...

_**Location**:_Sunway Visio_ - **Operation Hours**:_9am-6pm | 5 days work per week including weekend_ **Primary Job Functions**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy...

Company Overview: Job Descriptions: - Conduct follow-up calls or chats for customers who have expressed interest in specific products or services. - Provide detailed product information and address customer inquiries effectively. - Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions. - Offer...

**Job Descriptions**: - Handle customer inquiries, complaints, and follow-ups. - Promote and sell mobile and fiber products, meeting sales targets. - Provide real-time assistance and monitor customer interactions on social platforms. - Troubleshoot and resolve connectivity and service issues. - Maintain detailed records, follow up on issues, and build...

**Job Highlights** - Working Hours: Rotational shifts (Monday - Sunday) 5days/ week - 9 Working Hour per shift including 1 hour break. - Contract basis + Renewable - LRT Reachable **Responsibilities**: - Identify and handle customer inquiries via inbound call, assist customer in troubleshooting regarding of the products and services. - Schedule, assign or...

**Job description** **Job Overview**: Customer Service Live Chat cum Copywriter. You will be responsible for engaging with our customers through live chat support and crafting compelling written content to enhance our brand messaging. **Responsibilities**: **Live Chat Support**: Provide prompt and effective customer support through live chat...

**Handling incoming calls **and enquiries promptly from **Postpaid customers** accurately and professionally. - **Follow up and resolve** customers complaints and ensure it is close to satisfaction. - Handling general enquiries exp: billing, account, promotion etc. - Follow up and resolve customers complaints and ensure it is close to satisfaction. - Work...

Handle incoming calls - Resolve customers complaint - Educate customers about the organization's products and services - Follow up with customers according to the guideline - Maximize opportunities to up sell or cross sell company's products and services **Job Type**: Contract Contract length: 12 months **Salary**: RM1,900.00 - RM3,400.00 per...