Customer Call Center
6 months ago
**Position Overview**: The Customer Service (Outbound Call) representative is responsible for making sales calls to promote and sell telecommunication products and services.
**Key Responsibilities**:
- Make outbound sales calls to potential and existing customers.
- Promote prepaid, postpaid, and fiber services.
- Achieve individual and team sales targets.
- Build and maintain customer relationships.
- Handle customer objections and inquiries.
- Conduct follow-up calls for customer satisfaction.
- Update customer information in the CRM system.
- Stay updated on products and participate in training.
**Qualifications**:
- SPM/Diploma/Degree
- Previous experience in customer service or sales, preferably in telecom.
- Excellent verbal communication and persuasive skills.
- Strong sales skills with a track record of meeting targets.
- Basic knowledge of telecom products.
- Ability to understand customer needs and provide solutions.
- Strong problem-solving and time management skills.
**Job Type**: Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,400.00 per month
**Benefits**:
- Cell phone reimbursement
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Commission pay
- Overtime pay
**Education**:
- STM/STPM (preferred)
**Experience**:
- Call Center: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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